Michael Clear Email & Phone Number

Oklahoma City, Ok, Us

Oklahoma City, Oklahoma Area

Subject Matter Expert - Call RecordingTier 3 level support for issues and problem management. Escalation point for Tier 1 and 2 and Site Operations for complex issues for system specific problems and administration. Vendor escalation point of contact. Also responsible for implementing/testing new integrations. Skills: SLA Management, High Level Management Reporting, Escalation, Drive Vendor Engagement, Provide System Stability, Daily Health Checks, Proactive Alerting, Script… Show more Subject Matter Expert - Call RecordingTier 3 level support for issues and problem management. Escalation point for Tier 1 and 2 and Site Operations for complex issues for system specific problems and administration. Vendor escalation point of contact. Also responsible for implementing/testing new integrations. Skills: SLA Management, High Level Management Reporting, Escalation, Drive Vendor Engagement, Provide System Stability, Daily Health Checks, Proactive Alerting, Script Building, User Administration, Cross Platform Integration, Microsoft 2008 Server, Microsoft 2012 Server, Virtual Environment, License Management, Process Documentation, Team Environment, Oncall, Cabling.Helpdesk SupervisorDirectly lead a team of 13 technicians. Assisted in leading desk of over 50 technicians. Provided guidance and escalation on a wide range of IT issues and procedures. Escalation points included distributed operation centers and resolver groups for mass outages.Skills: Connectivity, Telecommunications, PC Hardware, Microsoft XP, Microsoft Windows 7, Claims Applications, Knowledgebase, Created Claims Training Manual, Training, Performance Plans/Review, Helpdesk, Management, Hiring. Show less

Oklahoma City, Oklahoma Area

Assigned to the Maritime Expeditionary Security Detachment 132 as unit Section Leader and IT Coordinator. I served as web master for the division consisting of 68 members. I was also primary for Laser Marksmanship Training System for the surrounding area and INIWIC Instructor (Interservice Nonlethal Individual Weapons Instructor).Skills: Lethal Force Continuum, NonLethal Escalation, Patrolman, UCMJ, Marksmanship, Training Instructor, Web Design, Process Documentation.

Oklahoma City, Oklahoma Area

Lead team of 5 technicians. Provided guidance and resolution for wide range of issues for our local home customers. Provided national Tier 3 support and hardware dispatch for McLeod USA Telecommunications.Skills: Connectivity, Telecommunications, PC Hardware, Microsoft 98,XP, Helpdesk, Knowledgebase, Provided training to employees, Cabling, Unix web page hosting, Unix DNS entries, Management, Performance plans.

Bachelors, General Studies

Associate Of Arts And Sciences (Aas), Network And System Administration/Administrator