Michael Clemence Email & Phone Number

Farmington, New Hampshire

North Hampton, New Hampshire

Greater Boston Area

• Process financial aid applications for scholarships, as well as work support and emergency assistance in amounts exceeding $200.00.• Establish and develop relationships with Conroe ISD and local assistance programs with the purpose of boosting Youth(16-21) applicants for scholarship program.• Manage caseload in excess of 120 customers with excellent customer service and database management.

• Empowered 16 residents to accept responsibility and ownership of established expectations by understanding situations, problems and challenges and partnering with them in developing solutions to implement positive changes.• Collaborated with 6 team members to encourage and support individuals and groups to identify and achieve realistic goals to improve educational, behavioral, social, and spiritual skills.• Gained trust and rapport with residents by observing skills and providing regular written and oral feedback in a professional manner.

• Processed customer transactions within established guidelines.• Identified and conducted sales referrals by cross-selling bank services and products for Wells Fargo partners.• Earned “Highest District Sales” with 360 sales in Q2 2007, hit Top Incentive Compensation Payout in Q3 2008, and scored average customer service rating of 4.87 out of 5 in Q3 2006.