Michael Clemente Email & Phone Number

Syracuse, New York, United States

Syracuse, New York, United States

Customer service representative who writes repair estimates once the problem has been identified. Performs audits and manages the loaner car fleet.

Store sales exceeding 1.5 million annually• Increased and maintained store profitability constantly within top 2 storesconsistently within the Upstate New York Region• Drove sales increases through a difficult retail environment; positive comp salesYTD during recession• Pioneered new marketing strategies within the region to exceed budgeted salesgoals; eliminated over $50,000 excess inventory for the Region• Executed and tested new merchandising strategies for the company launching theLoft 21 program nationwide• Built strong customer loyalty; led the region for 4 consecutive years opening newPier 1 Instant credit cards• Coached store team to lead the region in customer engagement; average ticket % ofincrease highest in the region

208,000 square foot Supercenter with 60 million plus annually in sales• Launched ground up new Supercenter in new territory establishing brand excellencein new market• Recruited, selected, trained, and developed a 400 employee team• Drove double digit increases consecutive years leading the district for salesincreases• Directed inventory management training within the new store team to reduceshrinkage below industry and company standards• Developed and promoted assistant managers to co-managers, co-managers to storemanagers• Exceeded corporate community and charity goals in giving back to the localcommunity• Store of the Year 2001STORE MANAGER Oneonta, N.Y. 1997-1999160,000 square foot Supercenter with 60 million plus annually in sales• Selected as a “Top Gun” Rising Star: fast track program for advanced leadership• Overhauled store operations improving store rank from 62/67 rank: within oneyear brought store into top ten for sales, sales increase, and profitability• Increased store profitability: store was operating in the red and brought into blackwithin 6 months• Reduced shrinkage 50% within one year• Increased sales to double digits sales from single digit within one year• Achieved over 2400% bottom line profit increase within one year• Selected as district training store for newly recruited and internally promotedmanagement candidates