Michael Clifford Jr Email and Phone Number

Diagnosis of mechanical and electrical issues. Working with service advisors to keep a open line of consistent communication and to make sure the job gets done and right the first time. I take a lot of pride in the work that I done and the customer is the boss. It is important for me to completely understand the concern and address it.

Provide the customer with a positive experience, while solving their problem with a priority base and documenting per the company guidelines Communication variation to resolve customer's problems Appropriate diagnosis of an issue through company tools Quick, concise use of the escalation process to assist customer's more efficiently

Assisted customers with technical issues by answering in bound calls.Managed a shared team email account used by customers to transfer files for troubleshooting.Mentored and trained new hires.Assisted junior members of the team with technical issues to ensure timely resolutions.Structured time to manage focal accounts while ensuring that incoming calls are handled in a timely manner.Worked with Linux, Windows(all versions), AIX, OS/2 Novell and RAID technologies

Setup and maintained Web, DNS, mail and file servers on the Linux platform. Compiled and configured Linux kernel. Provided support for Windows 2003 Enterprise servers. Setup and maintained web site security. Responsible for host web domains.

Responsible for troubleshooting issues, including troubleshooting viruses, and answering technical questions for telecommunication subscribers and business telephone customers.Supported Web hosting services, Web access and connectivity, and web based applications.Telneted into and managed routers on the Market.Programmed Cisco routers, blocked IP ranges and ports.

Provided technical support and problem resolution for Dial-Up, DSL, and Satellite customers. Supported Web access and Web applications.