After completing the opening of The Nomad, I was transferred to The Line, their sister hotel, to open Openaire. Openaire was a new restaurant being opened by famed 2 michelin star chef Josiah Citrin.With this being my second restaurant opening in a year I was made a lead server and helped with the setup and flow of the restaurant as well as maximizing efficiency.

Moved to Los Angeles to help open the new Fine-Dining restaurant The Nomad. The Nomad is owned by 3 michelin star chef Daniel Humm whom also was awarded the best restaurant, Eleven Madison Park, in the world in 2017. While working there I was trained in the highest quality of formal dining and proper service etiquette.

Provide leadership, consultation, and support on HR initiatives in the areas of employee relations, administration, performance management, and legal compliance. Implement HR and company policies and programs, and assist managers and employees with HR issues including performance, development, and culture building activities.• Create and maintain new hire and personnel files/Maintain all DHS, DWS, and DOL paperwork• Conduct benefits administration including claims resolution, change reporting, approving invoices for payment, and communicating benefit information to employees• Support process and maintenance of payroll records for over 300 employees• Provide legal advice to management related to employee termination• Maintain compliance with all federal and state regulations• Responsible for all employee relations counselingAccomplishments Cut payroll by $500K from 2012 to 2013 Created and developed Employee Handbook and Safety Manual

Work in a fast paced environment where customer service and multi-tasking is a must. Front of the house server with a 10 table section in the heart of the theatre district. Emphasis on time-management and being able to handle high levels of stress while maintaining a positive attitude to the clientele and the staff. Must maintain constant communication with all co-workers at all time .

Provide leadership, consultation, and support on HR initiatives in the areas of employee relations, administration, performance management, and legal compliance. Implement HR and company policies and programs, and assist managers and employees with HR issues including performance, development, and culture building activities.• Create and maintain new hire and personnel files/Maintain all DHS, DWS, and DOL paperwork• Conduct benefits administration including claims resolution, change reporting, approving invoices for payment, and communicating benefit information to employees• Support process and maintenance of payroll records for over 300 employees• Provide legal advice to management related to employee termination• Maintain compliance with all federal and state regulations• Responsible for all employee relations counselingAccomplishments Cut payroll by $500K from 2012 to 2013 Created and developed Employee Handbook and Safety Manual

Front House Manager, responsible for customer relations and wait staff service, inventory, cash drawer handling, and sales reports. • Recruited, trained, scheduled, and evaluated 10 wait staff, bartenders, and hostesses • Oversaw daily operations, focused on front-end activities • Resolved escalated customer service issues/Assumed General Manager role as necessary• Demonstrated excellent guest services and people skills, including an outstanding ability to deal effectively with problematic situations and develop rapid customer rapport • Trained employees and monitored and reported on production flow • Conducted staff training on effective sales strategies during wine tasting events• Opening and closing the restaurant and bar/Bank depositsAccomplishments Coordinated large group events, including weekly wine tasting event for over 100 attendees; coordinated with over 10 vendors to feature a different weekly product  Grew restaurant revenues through staff accountability and improved customer service, 2009 Contained costs through appropriate resource allocation Maintained 100% staff retention rate

Professional food server responsible for customer service and training new associates. • Managed and trained 8 servers per shift; evaluated performance and provided action plans to reduce deficiencies/Assumed additional role of Floor Manager• Completed all necessary end-of-day financial documentation; decision-maker on all customer service issues• Featured wine, appetizer, and entree specialsAccomplishments Selected Server for appearance with Rachel Ray on Food Network's Tasty Travels show

Charged with assisting the Store Manager in effectively running the store; motivated and developed team to achieve a high standard of customer service in order to minimize costs and maximize the sales and profitability of the store.• Worked closely with over 20 vendors to coordinate product purchasing, merchandising, product placement, end-cap promotions, shelf location, and special promotions• Ensured store compliance with corporate plan-o-grams and advertised sales• Accountable for all product pricing, introducing new product lines, vendor negotiation for favorable price points, product placement, and coordinating vendor promotions • Participated in quarterly food shows to review new productsAccomplishments  Recipient of numerous food show awards for various internal grocery departments Selected to direct operations of tobacco outlets within 3 grocery store locations, generating 15% of overall grocery annual revenues Recruited, trained, scheduled, and evaluated 150 staff for grocery store, generating $16M in annual sales  Personally increased stores profit margin by 3% year-over-year Achieved highest tobacco sales growth in company history with 200% increase2004 - 2005 Administrative Staff

Accountable for all front-end operations, to include check cashing, customer service, and calculated and confirmed end of day sales.