Casual hire wildland Firefighter. Qualified Taskforce, Strike team leader, Engine Boss, Heavy Equipment Boss, Firing Boss and Sawyer.

Provide production support for Cisco Intelligent Contact Management.Experienced in the planning, designing, implementing, operating, optimizing, and support of Cisco ICM.• WebView reporting / custom reporting using InfoMaker.• ICM integration with Call Manager.• Translation routing.• Working knowledge of TCP/IP networking.• Familiar with Cisco Enterprise IPCC scripting and call routing.• Participates in strategic and tactical planning for MCS-Cisco implementations.Manage security operations for MCS-Cisco:• Provide application security certifications for each release.• Provide exception to policy management for each project.• Provide process improvement for filter, firewall and ACL implementations in accordance with internal policy andprocedures.• Manage security scans and remediation planning, scheduling and repairs.• Effectively utilize vendor trouble-handling systems and processes for problems involving vendor applications.Customer support:• Analyze and resolve production problems and escalated customer tickets within established SLA guidelines.• New customer connections to NAM and RGW.• Customer migrations to new NAM.• Work proactively to identify and prevent production problems.New Features:• Roll out ICM 7.x and associated new hardware.• Roll out Schedule Voice Callback and associated new hardware.• Roll out transit database.

Contractor to MCI/Avantel Garden of the Gods.• Administrate NT Servers, Digital Alpha UNIX Server (OSF/1) and client workstations. (NT 3.51 and NT 4.0)• Responsible for maintaining software and hardware and inventory of PCs.• Setup Oracle NT Server, DHCP, WINS, IIS and M/S SQL.• Designed Web page using IIS and M/S SQL for Problem Tickets.