Michael Coble Email & Phone Number

Montana State University, Bozeman, Mt

Manage the human and physical resources of the Help Desk (2 fulltime and up to 15 student employees)Front line customer service for students and staffCoordinates service requests for equipment moves, installations, upgrades, training requests, and user security account managementMonitors and maintains the ticket system to resolutionForecasts usage throughout the year and researches trends in residential networks.

I am a student in the Computer Networking department.CompTia Security+ CertifiedCompTia Network+ Certified

Perform Data entry on a weekly basis.Assist with off-site events such as Dog Adoptions at PetSmart.

Checked in customers vehicles for maintenance. Advised customers on recommended and required repairs. Initiated any warranty work needed. Provided timely and accurate estimations of services and repairs. Conducted follow ups to ensure the highest customer satisfaction. Prepared and explained all paperwork necessary.

Checked in and prepared customer's vehicles for general maintenance. Advised customers on recommended or needed services. Explained and prepared all necessary paperwork for customers. Conducted follow ups with customer to ensure customer satisfaction. Prepared used vehicles for reconditioning and made recommendations for sales department.

Laramie, Wy

Enrolled in Automotive Technology and Applied Service Management. I also completed the Chassis Motorsport course and the Street Rod Customization Course.

Fort Carson, Co

Platoon Sergeant for a Joint Network Node platoon. Part of 1st Special Troops Battalion, 1st Brigade Combat Team, 4th Infantry Division. Deployed to Iraq in support of OIF 07-09Deployed to Afghanistan in support of OEF 10-11

Darmstadt Area, Germany

Wrote and distributed Operation OrdersAssisted in the planning and coordination for various ceremoniesAssisted subordinate unitsDeployed to Iraq in support of OIF 05-07

Fort Lewis, Wa

Operated and maintained two file serversAdministrator on over 50 work stationsPrepared all workstations for overseas operationsTrained all users on proper computer operations.Ensured all workstation were in compliance with Army guidelines.

Ba, Communications

Activities and Societies: Men's Varsity swim team 1987-1990 Captain, Men's swim Team, 1990Co-Captain Men's Varsity Swim Team

Associate’S Degree, Computer Systems Networking And Telecommunications, 4.0/4.0 Gpa

Activities and Societies: Member, National Technical Honor Society CompTia Network+ Certified CompTia Security+ CertifiedMember.

Associate'S Degree, Applied Service Management In Automotive Field, 4.0

Activities and Societies: Member of Student Veterans of American Member of the National Technical Honor Society Automotive Service.

High School Diploma, Graphic Arts Shop

Activities and Societies: Manukai Swim Team Varsity Soccer Varsity Cross-CountryVarsity Cross-Country Varsity Soccer Graphic Arts Shop