Michael Coffman Email & Phone Number

Columbia, South Carolina Metropolitan Area

Columbia, Sc

Upon being promoted into the senior leadership team, I immediately set about strengthening our supplier relationships. This entailed directing a team of eight to ensure optimal performance of all logistics and outbound mail operations across four campuses.Key Successes: Influence supplier vetting and selection, reallocating 900 hours for higher efficiency and cost savings.  Overcome resistance to change when deploying new technologies, successfully employing new imaging platform on four workstreams to save $300K annually. Reduce post-deployment errors, rallying all stakeholders to identify solutions, coordinating with supplier on product testing, and facilitating weekly calls with both parties to align priorities and ensure progress. Improve record management compliance, minimized risks, and reduced warehousing requirements 45%, by inventorying 15K boxes to location, enabling purging or logging of 9K previously overlooked records’ boxes. Solve complex market-driven problems, serving as conduit between business and suppliers. co-leading change management initiative to allow remote work options.  Co-develop digital mail solution, partnering with business and supplier to deploy new service offering.

Columbia, South Carolina Area

While the Director of Operations, I was assigned to lead a special 1-year project to outsource the print and distribution department. Although, this essentially meant I was eliminating my own position, I enthusiastically vetted five suppliers who could help us migrate from physical to digital communications while still allowing for expanded output capabilities. Additionally, I helped shape the new service portfolio, by engaging with internal and external stakeholders to define the service offerings as well as service level agreements (SLA)s. Key Successes: Centralized services, delivering value to 10 internal groups through expanded DMO in-house service portfolio.  Deepened understanding of business requirements, organizing six interactive workshops with suppliers.  Mitigated risks, collaborating with Legal to develop enforceable supplier contracts and facilitating weekly stakeholder meetings to communicate project status, resulting in $1.5M in overall savings.

Columbia, South Carolina Area

Because of my ability to rally teams around a common goal, I received this promotion to lead an operations team of over 100 across four sites. Under my leadership, we were able to sustain the high-volume of 151M+ impressions and 27M+ products shipped annually. This is where I really got my hands into relationship building and I improved our standing with suppliers by forthrightly and professionally, addressing any performance concerns, billing questions, and costs savings opportunities. Furthermore, I always stayed on top of industry trends, business partner needs, and client requirements.Key Successes: Orchestrated Kaizen event, achieving significant process improvements and $248K in cost avoidance, by leveraging Six Sigma training to revise asset management procedures and initiate organizational changes. Eliminated 10K+ pages per year of paper invoices, executing cost reduction electronic workflow project. Increased color and delivery volumes 21% and 20%, respectively, by restructuring production systems, negotiating with vendors, and streamlining processes and procedures.

With this promotion, I augmented my existing duties to oversee all account operations within the Portland Maine facility as well. My people management duties increased, and I had the privilege of coaching a team of 35 across both facilities.Between both groups we processed 174M impressions and 21M mail pieces per year. I gained substantial experience managing budgets ($4M+ operating and $75K+ capital) and contributed with business continuity planning and disaster recovery exercises. Key Successes:  Infused quality culture across both locations, minimizing waste and controlling costs to benchmarked levels.  Cross-trained all 30 employees, strengthening operational efficiencies and improving service-level support.  Grew service deliverables >50% for internal customers, by implementing new product management system.

Master Of Business Administration - Mba, Business Administration And Management, General, 3.6

Bachelor'S Degree, Graphic Communications

Bachelor Of Applied Science - Basc, Graphic Communications

Associate'S Degree, Commercial Graphics

Associate Of Arts And Sciences - Aas, Commercial Graphics