Executive
Florence, South Carolina Area
STORE MANAGER - Florence, SC, 2009 to 2012• Responsible for Store Operations including: Sales, Marketing, Merchandising, Advertising, Shrinkage, HR/Payroll, Shipping/Receiving, Customer Service and all store operating expenses. • From 2009 to 2011, during the recession, kept annual sales volume constant at $14M even with 10% regional unemployment. ,• For online customer service surveys increased the annual percentage of “5” (the top rating) from 53 to 63. • Increased annual profit from 10% to 11% through monitoring and controlling operating expenses. • Decreased personnel turnover from 130 to 85. • Implemented and communicated and standards for attendance/tardiness and customer service. • Implemented an Associate Recognition program for Birthdays, Anniversaries and Customer Praise Comments.• Reduced shrinkage from 2.2% to 1.83% of sales.STORE MANAGER, Jacksonville, NC, 2000 to 2009• Responsible for all areas of Store Operations including: Sales, Marketing, Merchandizing, Advertizing, Shrinkage, Human Resources/Payroll, Warehousing, Shipping/Receiving, Accounts Payable, Accounts Receivable, Recruiting, Scheduling, Customer Service. • Increased annual sales from $6.5 Million to $8.3 Million• For online customer service surveys increased the annual percentage of “5” (the top rating) from 48 to 57. • Increased annual sales profit from 13.5% to 16%. • Decreased personnel turnover from 140 to 110, despite being located in a military town with frequent deployments, by implementing and communicating store standards for attendance/tardiness and customer service, along with an Associate Recognition program.• 2008 District winner of Store Manager of the Year for achieving the highest district sales and store profit.REGIONAL HR ADMINISTRATOR, 1998 TO 2000 • Recruited for the Southeastern Region Management Trainee program; Responsible for Diversity and Management Training initiatives; and hired 500 management associates