Michael Cole Email & Phone Number

Stafford, Va, Us

Responsible for configuring and maintaining multiple core elements at USMS to include Active Directory, Group Policy, DHCP, and DNS. Setup and configured System Center Configuration Manager (SCCM) and System Center Operations Manager (SCOM). This includes software update pushes, application pushes, testing OS Deployment, and reporting. O&M on Domain Controllers, and all core systems. Assisting with the implementation of mobile biometric devices and the configuration of the backend server. Work closely with Deputies and Inspectors in field testing. Assisting with managing AirWatch for all of USMS mobile devices. Configured and maintain Antivirus for all of USMS workstations and Servers using Symantec Endpoint Protection and System Center Endpoint Protection. Currently supporting Amazon Web Services with building workstations and servers for our new Capture project.

• Responsible for the training of new hires• Responsible for overseeing the MBN IT Helpdesk analysts• Responsible for hiring of new helpdesk technicians• Assign projects to techs and follow up to be sure they were completed.• Manage the helpdesk ticketing system and server• Responsible for the build on the ticketing system on our helpdesk server.• Unlocking users accounts• Adding new users in Active Directory• Manage the schedule for the technicians• Oversee the installation of laptops into the studios for live broadcasts and pre-aired taping• Responsible for building new images for new machines to be sure they are not outdated and have all the recent updates• Placing technicians on a PIP if they are not performing• Install new servers in the racks• Responsible for maintenance and updates on the servers• Responsible for scheduling down time of the servers• Responsible for running new cable to the network switch• Responsible for ordering new parts (computers, monitor, keyboard, video cards, etc….) and putting in PR’s for each• Perform a weekly staff meeting to update the technicians on new information such as a server being down or an important project that needs to be taken care of• Set up training for the technicians to help them progress in their career• Head of budget team in IT

Responsible for overseeing the SMOJMD JCON Help Desk analysts (Dept. of Justice help desk) • Responsible for the training all new and existing Help Desk personnel in regards to all aspects of the Help Desk functions such as: policies, procedures, software, hardware, using the Remedy AR ticketing system, VPN and Citrix connections, PointSec, installing and uninstalling software and hardware on desktop and laptop units. • Take part in the hiring of new SMO/JMD JCON Help Desk analysts • Responsible for maintaining several daily and weekly reports using Crystal Reports and Remedy • Take part in daily morning meetings pertaining to SMO/JMD JCON Help Desk matters• Provide Help Desk Level I support to SMO/JMD JCON customers for the Department of Justice. • Input all Account Management requests such as requests for new accounts, deleting accounts, changing/transferring accounts, Outlook mailbox request, Public folder requests, as well as various other account management related requests. • Unlock and reset SMO/JMD JCON accounts and passwords • Unlock and reset Remedy accounts and passwords • Unlock and reset JSRA (remote access) accounts and passwords • Unlock and reset Pointsec (encryption software) accounts and passwords • Open, update, manage, resolve, and close tickets in Remedy • Work in conjunction with Server Operations to resolve client issues • Work in conjunction with Account Management to resolve client issues • Conduct follow-up with users on all ticket requests • Provide additional support and assistance with various JCON applications and software • Troubleshoot, install, uninstall, and reinstall software on desktop and laptop units • Provide Level II (desk side support to SMO/JMD JCON customers which includes installing new workstations and re-imaging existing workstations.

Associate Of Science - As

Education record