Michael Cole Email & Phone Number

Greater Orlando, Florida, United States

Parkland, Florida, United States

Selected to lead a new community, applying decades of homebuilding experience to ignite sales for a unique, at-risk community – The Falls at Parkland. Lead in cultivating community branding and sales messaging around theme of a thriving community that offers residents the best of both worlds - a tranquil, natural setting, and modern, stylish homes with a range of amenities.• Adept at creating sales strategies and cultivating a motivated sales team culture to consistently exceed goals… Show more Selected to lead a new community, applying decades of homebuilding experience to ignite sales for a unique, at-risk community – The Falls at Parkland. Lead in cultivating community branding and sales messaging around theme of a thriving community that offers residents the best of both worlds - a tranquil, natural setting, and modern, stylish homes with a range of amenities.• Adept at creating sales strategies and cultivating a motivated sales team culture to consistently exceed goals. Measure success via sales metrics while improving the employee experience.• Apply direct and decisive leadership skills with strong business acumen and a firm commitment to service excellence and quality work – consistently providing exemplary management expertise for operational efficiency and workforce productivity. Improve service delivery via efficient use of resources, enhancing quality and cost-effective outcomes.• Improve Developer Relations by upholding commitments, strategic communication and resultsSales Achievements:• Increased sales pace by 87% from 2020 to 2021, while attaining margin improvement. Efficiently improved backlog turnover by reducing 26 days from sale to settlement.• Instituted systems for pricing, premiums, sales process, and non-standards, allowing team to focus on the right things (positioning, promotion, and sales process). These efforts resulted in:► SEF Division realized $29M profit improvement from 2021 to 2022 – Parkland provided significant contribution (53%)► Expanded DP revenue threefold from 2020 to 2021► Improved Margins by 22% from 2020 to 2021 and another 33% from 2021 to 2022 Show less

Raleigh, North Carolina, United States And Dayton, Ohio, United States

Led homebuilding divisions for NVR/Ryan Homes – Production, Warranty, and Back Office teams while training for Division Manager role. Applied 20+ years of homebuilding sales/operations management experience in leading production team in creating more effective sales campaigns and tracking systems, which have been adopted by all Carolina divisions. • Spearheaded standardization of processes to accelerate/enhance homebuilding service performance.• Provided leadership in improving… Show more Led homebuilding divisions for NVR/Ryan Homes – Production, Warranty, and Back Office teams while training for Division Manager role. Applied 20+ years of homebuilding sales/operations management experience in leading production team in creating more effective sales campaigns and tracking systems, which have been adopted by all Carolina divisions. • Spearheaded standardization of processes to accelerate/enhance homebuilding service performance.• Provided leadership in improving workflow to optimize resources, develop business infrastructure, manage team campaigns, optimize performance, streamline operations, and mitigate costs. Served as a leader and critical thinker, facilitating alignment of resources to meet business needs – identifying risks/opportunities to drive business results.Operations Management:• Led Production, Warranty, and Back Office Managers and Teams for Raleigh Division, which was ranked #2 out of 54 NVR Divisions. Supervise Production Managers, Cost Managers, Warranty Manager, and Office Manager.• Participated in Land Acquisition/Development strategies that resulted in contracting over 1,300 lots for the Raleigh Division in 2020. Led Back Office through major city shutdown due to Malware attack and through 2020 COVID challenges: employee/vendor safety, working from home, and permit delays to continue starts and closings.• Established a track record of delivering high-quality customer experiences and meeting sales targets via dedication to excellence. People Management• Mentored and trained 2 Sales Managers. Managed 2 Cost Managers, and led monthly ‘Future Leaders’ group.• Managed Production Team through company wide initiative to improve quality and completeness of homes – improving Completeness measurement from 12% in March 2020 to 80+% in October 2020 while continuing to build/close homes. • Improved employee training – implementing training based on building bench and defining career path of promotions. Show less

Cleveland, Ohio, United States

• Hired, trained, coached, and led sales team of Sales and Marketing Representatives. Efficiently mentored and trained Sales Managers. Attained ranking as #7 out of 80+ Sales Managers.• Generated weekly reports, specifying sales and community traffic at models as well as community market reports to determine market trends and prices. Scheduled special events to generate traffic while raising awareness as well as building rapport and trust with prospective new homebuyers.• Learned all… Show more • Hired, trained, coached, and led sales team of Sales and Marketing Representatives. Efficiently mentored and trained Sales Managers. Attained ranking as #7 out of 80+ Sales Managers.• Generated weekly reports, specifying sales and community traffic at models as well as community market reports to determine market trends and prices. Scheduled special events to generate traffic while raising awareness as well as building rapport and trust with prospective new homebuyers.• Learned all aspects of homebuilding: land acquisition, custom home design, site selection, permit acquisition, estimating, scheduling, etc. Managed Sales and Marketing operations for homebuilder.• Created marketing materials to promote, develop, and close new business. Determined best method to resolve home buying issues, ensuring customer satisfaction by following sales policies. Show less

Cleveland, Ohio, United States

• Received recognitions: Rookie of the Year 2001 and more recently Top 10 Sales Manager in 2015.• Showcased homes for sale – overcoming sales objections, closing for the sale, documenting successful transactions, and tracking progress of mortgage loans. Identified suitable properties based on client requirements.• Communicated the features and benefits of Ryan Homes, building trust and rapport with customers.• Solved problems when buyers (new homeowners) had issues, ensuring… Show more • Received recognitions: Rookie of the Year 2001 and more recently Top 10 Sales Manager in 2015.• Showcased homes for sale – overcoming sales objections, closing for the sale, documenting successful transactions, and tracking progress of mortgage loans. Identified suitable properties based on client requirements.• Communicated the features and benefits of Ryan Homes, building trust and rapport with customers.• Solved problems when buyers (new homeowners) had issues, ensuring customer satisfaction by resolving issues in early stages. Led in new community sales and marketing functions related to new homes and community marketing. Show less