Michael Coles Email & Phone Number

Gold Coast

Podcast where Guests can talk about a particular topic that is of interest to them.

Stafford, Queensland

• Manage and handle data processing functions on a day-to-day basis• Process orders, invoices, billings, payments and requests in an organized manner• Check, process and verify vendor payments and accounts receivable data• Process and analyse daily cash flow information and other financial data• Process, maintain and control inventory supplies data• Resolve and troubleshoot problems affecting data processing functions• Process, verify and record data relating to payroll of employees• Interact with cross-functional teams to process and integrate related data• Process related informational data and forward to appropriate personnel for approval• Initiate and implement best practices and standards in data processing functions

Nerang

• Provide personal care and physical and emotional support to residents• Assist with daily living, including mobility to and from activities, meals, social outings etc.• Observe and Report any changes to resident’s health• Maintain and respect the personal dignity and privacy of all residents, their representatives and staff• Ensure all interactions with residents and their representatives are treated confidentially.• Support and assist in the provision of a clean, comfortable, safe and secure environment including duties in cleaning and laundry.• Assist in the kitchen and dining room in preparation, cooking, cleaning and serving of meals to residents, ensuring that food hygiene standards are adhered to.• Perform position responsibilities in accordance with the Positive Wellbeing Model of Care.

In my long career in the Commonwealth Bank (CBA) I displayed the following capabilities: • Skilled with MS Office, and data entry into customer record management system• Compliance within a heavily regulated environment, and an active part of the continuous improvement program within CBA. • High attention to detail and strong work ethic, working alone and within teams• Highly organised and efficient, with excellent visual memory, and very low error rate• Extremely honest and trustworthy, hardworking, takes initiative and likes a good challenge• Good people skills, generous and likes helping others• Excellent written and verbal communication skillsDuties/Responsibilties• Inputting what mail items we received into the CommSee system into the comments section, clicking off work items, and placing dates into the system.• Scanning documents to our CommSee system• Sorting mail into piles according to urgency to be processed.• Reporting on work that we did throughout the day – keeping stats to meet efficiency targetsAchievements• Processed a lot of mail within a short period of time, especially when we were short staffed. Consistently top performer in my team with minimal errors.• Was Continuous Improvement Champion where I gained and shared ideas between teams in different states.• Set up a system that was easy to follow by other Team Members to scan documents and to email them to the CommSee Mailbox so it can be viewable within the CommSee system.

Duties/Responsiblities• Checked Release, Transfer and Mortgage Forms for errors that we created by our Aftercare Team.• Scanned forms using electronic scanning equipment.• Checked figures in the E-Lodgement system to make sure they were 100 percent correct before lodgement.Achievements• Minimal error rate when lodged into the E-Lodgement system.• Picked up a lot of errors at checking stage, so potential issues could be prevented prior to lodgement.

Duties/Responsiblities• Clicking off work items within the Status Tracker and Aladdin systems• Filing documents within files in our Aftercare Support TeamAchievements• All files were completed on a daily basis, and a nil error rate was achieved.

Brisbane, Queensland, Australia

Associate Diploma Of Business, Office Skills And Administration

Certificate Iv In Ageing Support, Aged Care, Certificate Iv

Completion of Certificate IV in Ageing Support in March 2018

Senior Certificate