Michael Collier Email & Phone Number

Wickliffe, Ohio, United States

• Protected business and employee data by proactively monitoring and defending digital assets against cyber threats.
• Responded, detected and analyzed cyber incidents, focusing on phishing emails, XDR incidents, and XSIAM incidents.
• Effectively closed over 1,800 XSOAR tickets, including phishing, XSIAM, and XDR incidents, significantly improving response times and reducing the impact of cyber threats.
• Applied XQL to efficiently extract and analyze log data for incident detection and investigation within XSIAM.
• Utilized Proofpoint TRAP, TAP, and Microsoft Threat Explorer to detect, analyze, and respond to various types of malicious email, enhancing email security for the organization.
• Contributed to the implementation of secure network policies to strengthen the overall cybersecurity posture and establish a safer work environment.

Cincinnati, Ohio, United States

• Provided comprehensive technical support to university faculty, staff, and students in both classroom and external settings
• Responded promptly to IT-related issues via phone, email, and in-person, ensuring a high level of customer satisfaction
• Aided setup and maintenance of audio-visual equipment in classrooms, ensuring smooth operation during lectures and events
• Managed and prioritized service requests using ServiceNow ticketing system, meeting, or exceeding established service level agreements
• Scanned assets using Qualys vulnerability scanner to maintain cybersecurity policy and mitigate them effectively

Cincinnati, Ohio, United States

• Installed, configured, and troubleshooted computer systems, ensuring optimal performance, and resolving technical issues in a timely manner
• Gained practical experience in hardware and software troubleshooting, providing technical support to employees, and addressing IT-related concerns
• Managed user accounts and access permissions, maintaining data integrity and upholding security best practices
• Deployed software updates, patches, and security enhancements, adhering to established protocols and procedures

United States

• Resolved customers’ problems in hardware department. Engaged with customers to build a smooth, stress free, and enjoyable shopping experience
• Stocked shelves to give customers access to products. Conveyed with co-workers to solve issues within store quickly and efficiently

United States

• Observed swimming pool safety and enforced pool rules and regulations. Coached youth swim team with other coaches to help improve youths swimming technique
• Created an enjoyable experience for pool members and was friendly with all members in a variety of different situations.
• Constantly engaged with members to offer a welcoming environment

Bachelor Of Science - Bs, Cybersecurity, Junior

Activities and Societies: Clean Up Cincy - Member University Funding Board - Member Intramural - Coed and Fraternal Soccer, Sand.

Education record

Activities and Societies: Men's Varsity Soccer Men's Varsity Swimming - Team Captain and District Qualifier National Honor Society.