• Protected business and employee data by proactively monitoring and defending digital assets against cyber threats.• Responded, detected and analyzed cyber incidents, focusing on phishing emails, XDR incidents, and XSIAM incidents.• Effectively closed over 1,800 XSOAR tickets, including phishing, XSIAM, and XDR incidents, significantly improving response times and reducing the impact of cyber threats.• Applied XQL to efficiently extract and analyze log data for incident detection and investigation within XSIAM.• Utilized Proofpoint TRAP, TAP, and Microsoft Threat Explorer to detect, analyze, and respond to various types of malicious email, enhancing email security for the organization.• Contributed to the implementation of secure network policies to strengthen the overall cybersecurity posture and establish a safer work environment.• Collaborated with global teams to identify potential vulnerabilities and implement preventive measures.

• Provided comprehensive technical support to university faculty, staff, and students in both classroom and external settings• Responded promptly to IT-related issues via phone, email, and in-person, ensuring a high level of customer satisfaction• Aided setup and maintenance of audio-visual equipment in classrooms, ensuring smooth operation during lectures and events• Managed and prioritized service requests using ServiceNow ticketing system, meeting, or exceeding established service level agreements• Scanned assets using Qualys vulnerability scanner to maintain cybersecurity policy and mitigate them effectively

• Installed, configured, and troubleshooted computer systems, ensuring optimal performance, and resolving technical issues in a timely manner• Gained practical experience in hardware and software troubleshooting, providing technical support to employees, and addressing IT-related concerns • Managed user accounts and access permissions, maintaining data integrity and upholding security best practices• Deployed software updates, patches, and security enhancements, adhering to established protocols and procedures

• Resolved customers’ problems in hardware department. Engaged with customers to build a smooth, stress free, and enjoyable shopping experience • Stocked shelves to give customers access to products. Conveyed with co-workers to solve issues within store quickly and efficiently

•Observed swimming pool safety and enforced pool rules and regulations. Coached youth swim team with other coaches to help improve youths swimming technique• Created an enjoyable experience for pool members and was friendly with all members in a variety of different situations.•Constantly engaged with members to offer a welcoming environment