Michael Colt work email
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Experienced Biomedical Equipment Technician with a demonstrated history of working in the dialysis & health care industry. Skilled in Water Safety Training, Water Treatment, U.S. Health Insurance Portability and Accountability Act (HIPAA), Healthcare, and Routine Maintenance.
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Technical Support ManagerOutset Medical, Inc. Dec 2024 - PresentSan Jose, California, Us -
Technical Support Engineer IiiOutset Medical, Inc. Jul 2023 - Dec 2024San Jose, California, Us- Supports and assists in training TSE I & II for all core team functions, including TSE new hire training- Supports TSE I & II with escalated customer calls- Created a Remote Troubleshooting Guide for the Tablo Hemodialysis system- Maintains & excels Technical Support Service KPI’so CSAT: 90% YTD, Highest Monthly: 98%o Remote Resolution: 42.4% YTD, Highest Monthly: 50.7%o Could Not Reproduce: 5.38% YTD, Lowest Monthly: 0%o Answer Rate: 98.9% YTD, Highest Monthly: 100%- 2023 Above and Beyond Award
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Technical Support EngineerOutset Medical, Inc. Aug 2021 - Aug 2023San Jose, California, UsNight Shift, Technical Support Engineer- Provided technical and clinical support to internal and external customers to include nurses, nephrologists, and home patients - Consulted with Escalation Support Engineers as required and apply technical knowledge to diagnose complex issues- Created and maintained documentation via electronic format in Salesforce (CRM) Awards2022: Outstanding Service Award
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Biomedical Equipment TechnicianUintah Basin Medical Center / Uintah Basin Healthcare Apr 2014 - Sep 2021Roosevelt, Utah, UsResponsible for two outpatient units and one acute unit, 38 Dialysis Machines, two Reverse Osmosis (RO) water systems and two portable RO water systemsReduced CCHT labor cost by up to $5300 annually through elimination of redundant processes Eliminated outside inventory service saving $2400 annually Eliminated an unnecessary carbon rebedding service saving $400 annuallyResolved a long term water culture issue by improving culture catch processParticipated in and audited dialysis equipment Policy and Procedures (P&P) with governing body 100% staff training on water system P&P with emphasis on Chlorine / Chloramine sampling, annually 100% annual compliance to Association for Advancement of Medical Instrumentation (AAMI) water testing standards in 6.5 yearsResponsible for supply inventory and stocking to ensure billing accuracyConstructed an acid pump station with individual pumps to prevent cross contamination and reduce wear on the water room floor -
Biomedical Equipment TechnicianDavita Nov 2010 - May 2014Denver, Co, UsResponsible for two outpatient clinics, one acute, 45 Dialysis Machines, two reverse osmosis water systems, and three portable RO water systems Identified a flaw in the corporate reverse osmosis disinfection policy that could lead to Acid bath contamination and patient exposureParticipated in two clinic rebuilds: one post-remodel; another after pretreatment system failureTested and monitored clinic water to maintain AAMI standards. 100% culture draws completed.Coordinated supply inventory and ensured billing accuracyTrained teammates on basic water treatment and daily checks -
Patient Care TechnicianDavita Oct 2006 - Nov 2010Denver, Co, UsResponsible for direct patient care and Hemodialysis machine operation. Treated and monitored patients during renal replacement therapyReprocessed, sterilized and inspected dialyzers for patient useCoordinated supply inventory and ensured billing accuracyTested and monitored clinic water system to meet AAMI water standardsParticipated in teammate selectionAssisted in teammate training
Michael Colt Skills
Michael Colt Education Details
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Oakland Community CollegeLiberal Arts And Sciences/Liberal Studies
Frequently Asked Questions about Michael Colt
What company does Michael Colt work for?
Michael Colt works for Outset Medical, Inc.
What is Michael Colt's role at the current company?
Michael Colt's current role is Technical Support Manager.
What is Michael Colt's email address?
Michael Colt's email address is mc****@****cal.com
What schools did Michael Colt attend?
Michael Colt attended Oakland Community College.
What skills is Michael Colt known for?
Michael Colt has skills like Dialysis, Water Systems, Machine Repair And Diagnostics, Healthcare, Hospitals, Patient Safety, U.s. Health Insurance Portability And Accountability Act, Water Treatment, Water Safety, Water Safety Training, Routine Maintenance, Testing.
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