Michael Comer Email & Phone Number

Melbourne, Victoria, Australia

As a Lead Subject Matter Expert at the Victorian Civil and Administrative Tribunal (VCAT), I play a pivotal role in the Service Transformation Program, focusing on the design and implementation of a new case management system. Leading a team of subject matter experts, I ensure effective resource allocation and alignment with VCAT's strategic objectives.In this senior leadership role, I represent the business across all program workstreams, including future state process design… Show more As a Lead Subject Matter Expert at the Victorian Civil and Administrative Tribunal (VCAT), I play a pivotal role in the Service Transformation Program, focusing on the design and implementation of a new case management system. Leading a team of subject matter experts, I ensure effective resource allocation and alignment with VCAT's strategic objectives.In this senior leadership role, I represent the business across all program workstreams, including future state process design, requirements elaboration, user research, journey development, build activities, user acceptance testing, change management, training activities, and artifact development.With over a decade of experience, I provide expert business operations advice and develop innovative workflows to enhance VCAT's digital services, significantly improving service delivery for a diverse user base. Show less

Melbourne, Australia

TBC

Melbourne, Victoria, Australia