o Manage all areas of Internet and E-Commerce operations.o Responsible for internet pricing of new and used cars.o Responsible for phone training of BDC and sales personnel.o Responsible for overseeing appointment scheduling for sales and service.o Responsible for overseeing CSE calls for service and sales.o Retrieving daily, weekly, and monthly reports for GM.o Responsible for Honda compliance requirements for all print, digital and dealer websites, internet and social media advertising for sales and service.o Responsible for all advertising by print, digital. Websites, social media and email for sales and service.o Responsible for overseeing all internet, print, social media, phone and marketing leadso Daily communication with GM, New Car, Used Car and Service Directors for daily operationso Responsible for overseeing all incoming calls into the dealership for all departments.o Responsible for overseeing all Honda Recall campaigns and coordination with Parts Director o Responsible for overseeing Internet lead providers.o Responsible for overseeing a Business Development Call Center of up to 25 Customer Care Agent in-house.o Maintain Sales Department expenses and advertising budgets.o Goal oriented and the ability to work independentlyo Ability to manage and prioritize multiple taskso Responsible for researching, implementing and training of new CRM systemso Excellent computer skills (MS office, Dealer DMS, CRM, Excel, Power Point and online inventory sites).o Rebuilt the Business Development Center from the ground upo Brought the BDC from 35% up to 68-70% of store vehicle sales New and Used. (From 75 to over 350)o Have brought Service and Sales Departments CSE and CSI score up to Zone requirements.