• Regulatory Compliance: Understand and stay updated on existing and upcoming product safety and environmental regulations in Middle East and Africa (MEA) countries, including South Africa and CIS countries and Georgia. Formulate action plans for product compliance before market entry.• Certification Management: Directly manage the company’s product compliance certification applications through local Notified/Certifying Bodies, ensuring certificates are issued before product shipment to MEA markets.• UAE Certifications: Experienced in obtaining UAE ECAS certifications (Safety LVE, Laser, RoHS, EESL) for AV/IT and professional products.• Saudi Arabia Certifications: Collaborate with KSA importers to secure Saudi Arabia IECEE Recognition Certificates and complete SABER product registrations.• South Africa Certifications: Liaise with South African importers to obtain local NRCS Safety LOA & Energy certifications, ICASA Type approvals, and SABS EMC approvals.• Other Collaborations with Business Partners: Secure Morocco ANRT approvals, Bahrain Type approvals, Qatar CRA approvals, Oman Type approvals, Egypt Energy certifications, Ghana Product Registrations for Energy approvals, and Mauritius Energy approvals.• Documentation and Support: Maintain detailed records of all compliance technical documents and assist supply chain operations in clearing shipments to target countries.• Engaging with stakeholders from Sales, Marketing, and Supply Chain Divisions to inform them about upcoming regulations and collaboratively plan and strategize compliance with local market requirements.

Concurrent with Product Safety Compliance Role (since May 2018):• Technical PIC for Sony Video & Sound Products.• Technical Support: Provide technical support to Sony’s service network across the MEA region.• Data Analysis: Analyze repair data and monitor product performance in the market.• Quality Escalation: Investigate and escalate product quality issues to Sony Headquarters in Japan, identifying root causes and negotiating countermeasures and product improvements.• Training: Deliver technical training to various Sony Authorized Service Centers in the MEA region.• Service Policies: Prepare localized service policies in line with Sony Electronics Asia Pacific Ltd. service guidelines.• GENBA Visits: Conduct GENBA visits to understand ground-level factors contributing to reported product quality issues.• Cost Reduction: Implement repair cost reduction activities and monitor the performance and achievements of service centers.

• Radio Systems Experience: Proficient in Kenwood Land Mobile Radios (LMR), Hytera Digital Mobile Radios (DMR), and Motorola PMR.• Field Operations: Conduct site surveys, installations, programming, and repairs of hand-held/mobile radios, repeaters, antennas, and base stations.• Cable Work: Perform coaxial cable terminations and installations.• Customer Service: Manage the “return and repair process” for existing customers, including recording service history in a database and sending repair quotations and invoices.• Solution Development: Develop tailored solutions for customers’ radio and communication needs.• Regulatory Applications: Handle Telecommunications Regulatory Authority (TRA) Frequency Spectrum Allocation applications for clients.• UAE Type Approvals: Manage TRA Type Approval applications for radio communication equipment to be supplied in the local market.• UAE Customs Clearance: Oversee TRA Customs Clearance applications for radio communication equipment supplied to specific customers.• Logistics Management: Manage the export and local import of radio products.

• ODM Coordination: Directly coordinate with Original Design Manufacturing (ODM) companies for the production of telecommunication products under the company’s flagship brands, ECOM and ECOM MOBILE.• Partner Collaboration: Work closely with VTECH, Binatone, and licensed Motorola ODM companies for the production of VTECH, AT&T, Binatone, and Motorola fixed-line and radio terminals.• Quality Assurance: Perform quality and functional tests on proposed telecommunications terminal equipment before acquisition.• Team Leadership: Lead a team through the preparation, testing of ODM samples, product acquisition recommendations, finalization of branded telecommunication products, manufacturing, and shipment to the UAE.• Workflow Coordination: Ensure smooth transfer of work from the technical section to product delivery at the warehouse by coordinating with relevant personnel.• Business Development Support: Assist Business Development Managers in introducing the company portfolio to new distributors and potential clients.• Documentation: Prepare user manuals and technical/commercial specification sheets for products.• Certification Management: Collect and maintain CE Certifications and lab test results for all EuroTelekom products.• Training: Conduct technical and commercial training for new sales assistants and technicians.• Reporting: Prepare technical PowerPoint presentations and Excel reports as required by the Managing Director.• Firmware Upgrades: Upgrade firmware on GSM/Wi-Fi dual phone handheld devices based on customer requirements.• Regulatory Support: Assist product distributors and managers in applying for Government Type Approvals for EuroTelekom devices to be sold legally in their respective regions.

• Service Support: Utilize available manpower to provide repair and on-site service support.• Customer Reports: Prepare customer service reports and analyses.• Online Support: Provide online customer support for product fault troubleshooting via phone and email.• Coordination: Coordinate directly with product distributors, Carrefour hypermarkets, and power retailers, both locally and internationally, for repair collections and returns.• Monthly Reports: Prepare monthly service reports to monitor unit error analysis and establish patterns for repeat and non-repeat orders of telecommunications terminal equipment.• Fault Recording: Record repetitive product faults and develop solutions to efficiently support and satisfy client requirements, enhancing the company’s brand image

•Team Leadership: Lead a team of technicians providing technical support and applied engineering instrumentation for FUJITSU Stack Disk Servo Track Writer (SD-STW) machines during hard disk drive mass production.•Software Implementation: Implement machine software revisions and conduct evaluations for yield improvement case studies in collaboration with the Production and Development Center.•PCBA Revisions: Perform PCBA (Printed Circuit Board Assembly) revisions and modifications up to the component level based on specifications from Fujitsu Ltd. – Japan.•Maintenance Management: Directly manage scheduled preventive maintenance for all Stack Disk STW machines.•Alarm Monitoring: Monitor daily machine alarms and implement corrective actions and effective countermeasures to minimize machine downtime during operations.•Processor Programming: Program PCBA XILINX processors using XILINX utility software, based on studies of machine performance, stability, and reliability during operation.•Hands-on Repair: Conduct hands-on repairs on various Stack Disk STW machine PCBAs.