Michael Condon Email and Phone Number

Supported CMS Star Rating initiatives through program implementation, issue resolution, data analysis and progress reportingAssisted with production and quality assurance of Medicare formulary materials and website content related to prescription drug coverage and formulary accessEngaged with member service department to ensure proper customer engagement with regard to prescription drug coverage and coverage changesSupported various Pharmacy Operations areas with claims and benefit testing, formulary change tracking, and MedHOK system configurations

Provided accurate and timely customer service assistance to current and prospective members with respect to insurance plan benefits, billing, claims processing, and pharmacy coverage. Assist Medicare Markets sales department by enrolling new members and re-enrolling current members in various Medicare supplemental plans.Mentor new hires on enrollment and member service processes during training to ensure smooth transition into workflow.Create and quality-check various deliverables and documents related to member coverage and billing.

Provided prospective customers with information related to product specifications and benefits, company information and policies, pricing, shipping, order placement and inventory setup.Developed product knowledge and sales tactics in order to drive revenue and customer retention.Assisted current customers with order tracking, product replacements and returns, order refunds, and various escalated issues.Learned ways to effectively increase personal and team performance, and how best to tutor new hires in similar practices.

Worked efficiently with supervisors and co-workers to accurately prepare spreadsheets and reports in a timely manner on daily, weekly and ad-hoc bases related to part tracking and deliverables. Closely communicated with Procurement and Engineering Departments while updating and maintaining Materials Logistics through Microsoft Excel and SAP Operating System tools. Regularly displayed problem-solving initiative when aiding product buyers and suppliers in resolving quality and delivery issues. Provided leadership and direction when familiarizing new employees with company operations and work culture.