Michael C. Email and Phone Number

As the Program Manager over our IRS work, I have been able to grow our IRS program from 6 resources on 1 Subcontract, up to 24 resources across 4 subcontracts by Jan 2024. I was heavily involved in subcontract growth, driving negotiations, submissions, placement and success with our vendor partners.Two main areas of focus for this role are: Delivery and management of existing contracts, and relationship, knowledge, and customer growth for new opportunities.=Growth=Driving growth from within my client / customer facing roles involves I split into 3 categories1) Vendor-to-vendor relations, involves working closely with large partner vendors on new opportunities, new teaming agreements, staffing, and new customer contacts.2) Customer relations. Meeting new customers, growing our relationships and footprint within the Federal Agency I serve (IRS)3) Customer Technology Solutions. Our program solutions Use Cases for customers, creating POCs, Demos, Whitepapers to work from and further increase our collaboration and PWin.=Delivery Management=Managing our ongoing prime contracts and subcontract relationships. In order to accomplish this, I brought together a team of 4 individuals to begin building out and supporting an organizational PMO. From this, I then trained and empowered a local representative within our Program to verify PMO compliance and best practices. This empowered us to drive both Contract and Customer success with the greatest level of visibility and control.The other side of delivery management is Employee growth. I have now promoted 3 team members to become direct report managers. 2 of these managers I have also assigned the responsibility of PMO oversight for our prime work, the other I gave Domain Expertise solutioning for our growth work. Coaching and mentoring is core to the Program Manager role as I have grown our account, more reliable and capable leaders are vital.

Account Lead for IRS work at Sky Solutions, Delivery and Management focused role.-Weekly meetings with prime contract leads, discussing project needs, resourcing, support, etc.-Empower all Sky Solutions employees embedded on IRS contracts-Bi-weekly touchpoints with all Sky / IRS contract employees to share information, motivate, and support-Monthly touchpoints with Sky leadership to review opportunities and increase our support at IRS

Technical Pega Lead at US Department of Treasury - IRSa. Implement and develop applications across various Internal Business Units i. Technical Pega SME advisor to Bravium Consulting contract program leads ii. Technical Pega SME advisor to IRS ED&CMO leadership iii. IRS PGLD Separating Employee Clearance 1. Senior developer on an IRS IT Product Federated Team 2. Product will be utilized by approx. 10,000 IRS managers when an employee resigns and needs clearances adjusted across multiple systems iv. IRS Exam (GHW, Corr, SBSE, LB&I) 1. Senior developer on an IRS IT Product Federated Team 2. Product will replace largest work process at the IRS, affecting an estimated 12,000 users, and millions of taxpayers======Lead Business Architect duties for the following projects a. IRS W&I Grants Management i. Modernized system used to handle approx. 350 grants applications per year for the VITA and TAS programsb. IRS W&I Submission Processing; External Referrals (form 3949A) i. Paper submission process modernized into a digital process for approx. 30,000 - 100,000 forms per year ii. Performed elaboration and build, start-to-finish, in 19 working daysc. IRS TEGE Exempt Organization Correspondenced. Lead Business Architect broad duties include i. Recommend solutions based on ease of implementation and lowest technical debt ii. Guide Customer towards the best User Experience iii. Design application workflow iv. Write user stories, acceptance criteria, elaborate with Customer to determine needs

We acquire, finance, rehab, refinance, and manage residential real estate investment properties for cash flow. Emphasis on systematizing and automating as much as possible.• In 4 years the portfolio has grown to 8 units• Equity growth / ROI over 20X• Annual Net Cash Flow equates to 80% Member Equity return

-Fitness Center with free weights, cardio and strength machines-Coach, Care, Connect mentality to help members reach their goals-Acquired 2 locations separately, first with SBA 7(a) loan, the second with a seller note.-Single owner, handled all accounting, payroll, HR, taxes, management-Operations lead, hired, trained, set goals, sales coaching, KPI coaching -Found my limits, found what I like to do and what I don't like to do-Sold both gyms to close out my debt, did not enjoy being a sole-owner-Overall experience was well worth it for the knowledge, but I will approach opportunities knowing I want a strong operating lead to handle operations

• Using Pega PRPC 8.3 Financial Services project (KYC, CLM, AML, ATF)• UI Design and Implementation (Rules: Sections, Dropdowns, Multiselect, Layouts etc.)• Reporting and Data design (Rules: Declare Index, Data page, Report Definition etc.)• Code design, Review, Deployment responsibilities

• Using Pega PRPC 7.3, 7.4 on various projects in Senior/Lead role• Design and Architect solutions for clients• Manage implementation of projects• Financial Services Industry Experience• Implement REST, SOAP rules• Application heavily interfaced with an Enterprise Service Bus for integrations• Created subcase type for handling of account data• Highly sensitive loan data handled• Various Pega 7 rules used (Data Tranforms, Activities, When, Section, etc.)• Use Visual Stuido 2015 Pega RPA / Openspan• Solution architect for Pega RPA use cases• Pega RPA bug fix / troubleshoot

• Lead design and analysis for PRPC project requirements• Raised Guardrail Compliance of last project from 65 up to 92• Lead team in designing Compliant solutions, with highly reusable components• Configure skin rule (CSS)• Log analysis and Defect detection through logs• Configure SOAP integrations to connect legacy applications• Implement configuration using WSDL and XSD files• Strong experience implementing Pega applications and configuring Pega 7.1 and above• Build Flow Actions, Harnesses, Sections, Activities, Report Definitions, Flows, Assignments• Code migrations using product rules• Extensive use of Pega PRPC 7.2 and 7.3 on separate clients• Interview and assess applicants technical abilities (30+ interviews)• Manage and train new employees (~12 Direct Reports)

Project Manager• Using Oracle Database and Personal Communication skill set reduced position occupancy by 66%• Communicated tasks between Hardware (Mechanical) and Software teams i. Distilled Software terms to Mechanical Engineers understanding ii. Used knowledge to suggest software solutions with Mechanical Engineers, then consulted with software team• Coordinate testing of R&D printers through various phases of development• Resources include: Three-Testing Areas, 20+ Operators, 60+ PrintersSoftware Developer• Develop web applications using Visual Studio 2015• Use Oracle, C#, and ASP.NET for development• Supported Data Integrity and Manipulation in Oracle SQL Developer• API Implementation (Sapera FrameGrabber) i. Involved reading through API documentation to use Camera (Sapera DLL)

• Design advanced SQL queries in Electronic Medical Record program (AllScripts)• Write various SQL queries daily (HeidiSQL)• Develop web applications using an MVC Pattern in languages such as: PHP, JavaScript, JQuery, HTML, CSS, Bootstrap JS (Aptana)• Support and develop web applications as add-ons for EMR AllScripts that doesn’t meet Hospice needs. Such as applications that manage bereavement, volunteers, EPOCs, etc.• Managed project to restructure the company Active Directory hierarchy. Designed project using Waterfall methodology; wrote up four-page report to avoid making mistakes in the middle of migration• Troubleshoot EMR issues with healthcare professional staff• SharePoint 2013 Administrator, Company SharePoint Migration Trainer• Manage support and images for 150+ windows devices

• Created test scheduling using VBA(Visual Basics) in Excel, Outlook, and Word• Managed troubleshooting for over 100 university computers.• Coordinated computer desktop support and monitored 30+ calls per day• Programming in BASIC, JavaScript, and HTML/CSS