Accomplished director of operations with extensive experience in project management, operations, and process improvements. Proven ability to drive complex project from inception to execution, while balancing competing priorities. History of success in collaborating with numerous key stakeholders, and building and leading high-performing teams that consistently achieve targeted goals while delivering exceptional customer service. Adept at analyzing current procedures and business needs, and leveraging industry knowledge, strategic thinking, and communication skills to implement process improvements that enhance efficiency and exceed stakeholder expectations.SELECTED ACCOMPLISHMENTS • Successfully led teams through radical and rapid transformational business model change, including site re-alignment and transition of operational processes and teams, resulting in increased efficiency and profitability.• Collaborated with a wide array of key stakeholders to successfully integrate and align business units through two major bank mergers, ensuring a smooth transition and minimal disruption to business operations.• Developed and presented compelling business justifications and recommendations to the executive management team, resulting in successful initiatives such as outsourcing and insourcing of business partner relationships, including lockbox processing, data entry, mailroom operations, and statement rendering. Skillfully managed relationships with partners to ensure critical business objectives and expectations were met or exceeded.