Independent consultant hired to assist ACCE in the accreditation and certification of construction workforce education and training programs. Duties include collaborating with ACCE’s HVACR Transition Task Force to develop and implement the HVACR Accreditation and Recognition Program.

Business Intelligence Consultant hired to stand up new Business Intelligence Department services to include: developing a business plan, publishing four quarterly PHCC Competitive Edge Reports about the state of the plumbing and HVACR industry, business analytics, supply chains, legislative and regulatory challenges, and annual p-h-c industry outlook. Created and published first-ever industry quarterly PHCC Contractor Confidence Index and PHCC Insta-Intel emails with industry trends and market… Show more Business Intelligence Consultant hired to stand up new Business Intelligence Department services to include: developing a business plan, publishing four quarterly PHCC Competitive Edge Reports about the state of the plumbing and HVACR industry, business analytics, supply chains, legislative and regulatory challenges, and annual p-h-c industry outlook. Created and published first-ever industry quarterly PHCC Contractor Confidence Index and PHCC Insta-Intel emails with industry trends and market analysis. Facilitated the creation of a PHCC micro-site to house intelligence and share with PHCC members. Show less

Free-lance industry columnist for BNP Media’s Mechanical and Plumbing Group’s Plumbing & Mechanical Magazine (www.PMmag.com). Wrote quarterly articles about the latest trends, challenges and opportunities in the plumbing, heating, cooling industry.

Directed all activities of PHCC-National Association for the promotion advancement, education, and training of the industry. Oversaw 26 team members in service to 3,600 contractors and over 120 PHCC local and state associations. Managed PHCC’s building, its operations, tenant improvements and leases.Participated in developing five-year strategic plan with a new vision of creating a “culture of growth” by implementing efforts that increased its asset value of several million dollars in 6… Show more Directed all activities of PHCC-National Association for the promotion advancement, education, and training of the industry. Oversaw 26 team members in service to 3,600 contractors and over 120 PHCC local and state associations. Managed PHCC’s building, its operations, tenant improvements and leases.Participated in developing five-year strategic plan with a new vision of creating a “culture of growth” by implementing efforts that increased its asset value of several million dollars in 6 years.Increased revenue by:Negotiating lease extensions worth just over a half a million dollars than originally proposed by reworking discounts and scheduled payments into 2021.Increasing corporate partnerships with major major manufacturers and distributors.Negotiating sale of PHCC’s National Standard Plumbing Code for a significant amount.Developing new magazine to increase ad revenue.Balancing annual budget.Dropped percentage of revenue from membership dues.Redesigning online newsletter to increase website traffic and ad impressions.Standing up new PHCC Education Department to supplement PHCC career development by bringing in additional sponsorships, and partnership with DeVry University.Developing new Business Intelligence department..Presenter at multiple industry and PHCC chapter events.Met congressional leaders, DOL, DOE and White House officials regarding infrastructure legislation, water quality, workforce shortage, and immigration.Developed online budget portal to improve budget development and management.Converted IT department to managed IT services for infrastructure stability and disaster recovery due to COVID-19. Transitioned staff to web-based services that allowed staff to work from home during the pandemic.Produced Virtual annual Convention using CadmiumCD platform and Zoom without losing any sponsorship support.Created online COVID-19 Recovery Center for members and chapters.Initiated Diversity, Equity and Inclusion (DE&I) staff program. Show less

Responsible for multi-million dollar budget and operational functions. Was responsible for the procurement and conversion of enterprise-wide business software and hardware to support 4 affiliated organizations (ASPPA, NAPA, NTSA, and ACOPA). Within my team's first three years:Negotiated AMS (Personify), CMS (DotNetNuke) and LMS (LearnSomething) contracts and managed implementation and integration program within 2 years.Facilitated strategic planning process that led to rebranding… Show more Responsible for multi-million dollar budget and operational functions. Was responsible for the procurement and conversion of enterprise-wide business software and hardware to support 4 affiliated organizations (ASPPA, NAPA, NTSA, and ACOPA). Within my team's first three years:Negotiated AMS (Personify), CMS (DotNetNuke) and LMS (LearnSomething) contracts and managed implementation and integration program within 2 years.Facilitated strategic planning process that led to rebranding education efforts responsible for producing credential and non-credential professional and skill development programs.Wrote business plan and delivered first online course within budget. Projected net revenue over four years will be substantial.Facilitated creation of new Customer Care Plan and new Customer Call Center system (Zeacom) and upgraded phone system (AVAYA).Partnered with CFO to renegotiate roughly several hundred thousand dollar fee increase over 5 years for IRS exam program.Wrote and successfully received approval for a Request for Equitable Adjustment for substantial losses incurred while providing contracted services with the Internal Revenue Service.Partnered with the Director of Conferences and negotiated several hundred thousand dollars worth of conference concessions over four years with a major resort with loss of contracted space.Hired Senior Network Administrator who completed a comprehensive network audit and made subsequent improvements and implemented plan that saved money in co-lo fees, and upgraded infrastructure to include a new virtual server configuration to improve resource load balancing and reduce equipment. The team re-architected ARA's Virtual Server Environment to improve Redundancy and Availability, replaced outdated components required to improve network performance and signed a new ISP contract thereby tripling our download and upload speeds for less money. Installed server monitoring/ auto-alert software to monitor system performance. Show less

Responsible for multi-million-dollar operating budget, which supports market research, 6 conferences, 13 designations, 45 courses, and over 200 seminars held at the annual NAHB conference- International Builders Show. Course Distribution Program includes 127 local Home Builder Associations hosting one or more of 800 classes for approximately 8000 students across the country annually. Within my team’s first three years:• We saved significant expenses by converting to a new just-in-time… Show more Responsible for multi-million-dollar operating budget, which supports market research, 6 conferences, 13 designations, 45 courses, and over 200 seminars held at the annual NAHB conference- International Builders Show. Course Distribution Program includes 127 local Home Builder Associations hosting one or more of 800 classes for approximately 8000 students across the country annually. Within my team’s first three years:• We saved significant expenses by converting to a new just-in-time course material distribution model.• Helped create three-year industry sponsorship in 2012.• Developed three full-day online classes while facilitating a distance learning strategy that included implementing a new Learning Management System (LMS).• Led rollout of new Green Building Designation now with over 5000 graduates since 2008.• Facilitated becoming an Approved Provider for several trade associations and its curriculum became "recognized” by the American Council for Construction Education (ACCE).• Authored a grant request and ultimately created a new student designation program with Purdue University, Colorado State University, University of Arkansas at Little Rock and Texas A&M.Assistant Vice President- Specialized Member Services 2004 to 2007Responsible for managing the development, coordination and implementation of programs and services for NAHB’s 50+ Housing Council, National Sales and Marketing Council and its Institute of Residential Marketing (IRM).• Created a research component within the Institute of Residential Marketing (IRM), which brought in additional revenue in sponsorships since 2005.• Facilitated a membership growth of 68% over 6 years• Created IRM Fellows Awards Program to reward long time members who've contributed greatly to the industry.• Created new online resource for each council (www.nahb.org/smchannel (www.nahb.org/50pluschannel). This led to other councils creating similar sites housed under NAHB Select. Show less

Design Firm Leadership and Management Program

Undergraduate and Graduate management and human resource courses

Regional Manager- MidAtlantic States 1996 to 1997Reported to the Vice President of Sales and was responsible for 14 independent sales representatives in eight states, including a multi-million sales operation. • Increased sales force responsiveness, and improved distributor and sales relations Manager of Manufacturing Engineering- Manufacturing Engineering 1995 to 1996Reported to the Vice President of Manufacturing and supervised 3 engineers and 2 technicians… Show more Regional Manager- MidAtlantic States 1996 to 1997Reported to the Vice President of Sales and was responsible for 14 independent sales representatives in eight states, including a multi-million sales operation. • Increased sales force responsiveness, and improved distributor and sales relations Manager of Manufacturing Engineering- Manufacturing Engineering 1995 to 1996Reported to the Vice President of Manufacturing and supervised 3 engineers and 2 technicians. • Created new sales with product variations, and shortened sample and pilot runs.• Designed process for analyzing, approving and prioritizing engineering projects and marketing department requests for product variations that paid back initial investments within two years.Product Center Team Leader- Production 1993 to 1995Reported to the Director of Production and supervised 47 assemblers, an engineer, an engineering technician, a purchasing agent and a material handler. • Increased shipments by 138% and decreased assembly training time by 50%.• Participated as Team Leader of ISO 9001 Audit Team.Service Manager and Drafting Supervisor- Drafting and Service 1991 to 1993Reported to the Director of Design Engineering and supervised 10 Engineering Technicians. • Reduced expenses in salary and benefits by realigning department roles.• Led quality improvement teams: Customer Response Team, New Product Development Improvement Process Team, and Engineering Change Notice Improvement Board. Show less

Technical Drafting Specialist