Michael Coran Email & Phone Number

Wesley Chapel, Florida, United States

High School Math Teacher

Land O' Lakes, Florida, United States

Support end users through Zendesk ticketing system.▪ Follow up with customers via phone calls for more complex issues▪ Troubleshoot server issues experienced by customers▪ Applications supported include: Quickbooks, SAGE, ACT! As well as others.▪ Use of remote access tools to connect to customers computers to assist in troubleshooting

Land O'Lakes, Florida

Worked as Consultant for Debevoise & Plimpton LLPAll Windows operating systemsCompaq, Dell and HP server hardware as well as all brands of PC hardware and peripheralsBackup hardware and software including Arcserve, Backupexec and NetbackupMicrosoft exchange 2000/2003/2007,2010, Novell Groupwise 4.x, 5.0, 5.5, Lotus Notes, SMTP mail, POP 3, X.400Good Technologies Goodlink Blackberry Server.Various Mobile Devices running Android and IOS.iManage document management systemRightfaxCareer Progression; In a fast paced 24/7 environment, responsible for monitoring all systems for an 8 office global law firm. Responsible for global backups in all offices.Re-designed backup infrastructure in the New York Office data center, upgrading both hardware and software to newer technology to ensure protection of the firms’ data.Championed procedures followed throughout the firm regarding data retention and litigation data holdsManaged storage capacity detail and assisted in firm-wide upgrade from MS exchange 2000 to MS Exchange 2007 and Exchange 2010.Mentored and provided training for new engineers as well as helpdesk and other support staff.Provide day to day 2nd level support for users and helpdesk personnel.Monitor support request tickets and work with team to provide resolutions in a timely manner.Responsible for escalation of problems to other teams and vendors when necessary.

All Windows operating systemsCompaq, Dell and HP server hardware as well as all brands of PC hardware and peripheralsBackup hardware and software including Arcserve, Backupexec and NetbackupMicrosoft exchange 2000/2003/2007,2010, Novell Groupwise 4.x, 5.0, 5.5, Lotus Notes, SMTP mail, POP 3, X.400Good Technologies Goodlink Blackberry Server.Various Mobile Devices running Android and IOS.iManage document management systemRightfaxCareer Progression; In a fast paced 24/7 environment, responsible for monitoring all systems for an 8 office global law firm. Responsible for global backups in all offices.Re-designed backup infrastructure in the New York Office data center, upgrading both hardware and software to newer technology to ensure protection of the firms’ data.Championed procedures followed throughout the firm regarding data retention and litigation data holdsManaged storage capacity detail and assisted in firm-wide upgrade from MS exchange 2000 to MS Exchange 2007 and Exchange 2010.Mentored and provided training for new engineers as well as helpdesk and other support staff.Provide day to day 2nd level support for users and helpdesk personnel.Monitor support request tickets and work with team to provide resolutions in a timely manner.Responsible for escalation of problems to other teams and vendors when necessary.

Oversee all facets of corporate messaging environment for prestigious intellectual property law firm with three offices and 500 employees. Hold full responsibility for user support and resource management including Windows 2000/NT and active directory administration for over 50 servers. Administer backup systems for all users utilizing Arcserve and Veritas products including offsite tape management. Championed and orchestrated the smooth conversion of firm from Groupwise to Microsoft Exchange to facilitate better integration with other applications, improve workflow and reduce the need for training. Responsible for server administration including ID creation, name changes, group changes and virus sig deployment.Empowered legal staff with 24/7 access to e-mail and calendars through the implementation of Blackberry Wireless email devices. Enhanced network security and reduced SPAM content by introducing a third party Postini mail filtering system. Delivered reliable troubleshooting and problem resolution for users in a timely fashion.Ensured that applications team kept abreast of new developments to optimize firm’s information technology investments. Implemented Rightfax solutions for desktop sending and receiving of faxes.Assisted in the creation and deployment of servers for main office as well as for two remote offices. This included setting up and shipping servers, upgrades as well as travel to remote offices to aide in installation of equipment. Aided in implementation and support of Dell/EMC SAN storage technology and Microsoft Clustering services to the Microsoft Exchange environment, providing system redundancy and preventing downtime.

Recruited to serve as project lead for a privately owned system integration company offering messaging systems conversions, firewall implementation, help desk services, system integration and training.Spearheaded the conversion of MS-MAIL and cc:Mail system to Microsoft Exchange, converting and providing support to over 3,500 users at various client sites.Applied hands-on technical expertise to guide customers through successful implementation of projects.

Brought on to provide pre- and post-sale support to sales team and clients via phone consultations and onsite presentations. Supervised staff in overseas office. Worked with customers to resolve technical issues relating to Dow Jones Products. Managed vendor relations and provided input for all feature requests and platform enhancements.Applied exceptional communications and customer service skills to identify customer's needs and sales opportunities to maximize and grow sales.Set up and managed World Wide Web and FTP related sites for customers during trial periods using Dow Jones Products.

Contracted to provide second and third level consulting to clients onsite and by phone. Managed multi-site electronic messaging systems using MS-mail, cc:Mail, MS Exchange and Baranoff Mailchek. Provided quality support in a timely manner to over 3,500 users via Support Magic Help Desk software.

Hired to supervise all aspects of Novell Groupwise messaging system for a midtown Manhattan law firm with over 1,000 users located in New York, London and Hong Kong. Provided leadership for helpdesk and support staff. Served as project lead.Credited with transforming fax room from 10 standalone machines to two plain paper laser printers enabling the receipt of more incoming faxes with fewer phone lines while reducing costs.Flawlessly integrated new messaging system with firm’s existing communications systems and proactively supported users through changes.

Charged with maintaining bank’s messaging system.Designed and configured Novell Groupwise Messaging system for over 2,000 users.Connected Groupwise to existing Data General CEO mail, HP open mail systems and the National Federal Reserve X.400 network via Worldtalk messaging switch. Established migration/roll-out plan for the new Groupwise system on a Novell 4.1 network.

Directed all aspects of electronic messaging. Configured and maintained an 800-node local area token ring network running OS/2 LAN Server. Provided network diagnostics and troubleshooting for multiple segment LANS. Coordinated helpdesk projects and served as main support contact for helpdesk activities. Managed communication services including X.400 connections to clients as well as Lexis and Westlaw.Project management skills and technical ability recognized with assignment of pivotal roles in networking London office with New York office and building Hong Kong office from scratch.Grew helpdesk from one person helping secretarial staff to a knowledgeable team of four providing support on all applications for the entire firm.

Master Of Business Administration, Information Systems

Bachelor Of Science, Mathematics And Computer Science

Michael Coran Resume 2011.doc