Michael Cordero Email & Phone Number

Schaumburg, Illinois, Us

• Managing a staff of system administrators and global MSPs.• Project-managed and set up networks for various office build-outs and moves.• Ensures compliance with various privacy and security regulations.• Lead project for GDPR-readiness and security framework compliance (completed SOC 2 Type II).• Responsible for cloud hosted infrastructure.• Responsible for various IT contracts and budgets.• Creating, testing and enforcing various IT Policies.

• Responsible for multi-site, multi-user environments consisting of a data center colo, contact center, corporate office and distribution center• Managed staff of network and system administrators in multiple locations including hiring/termination, annual performance reviews, counseling, etc.• Managed Help Desk Team supporting all locations• Project manager and part of Lead IT Group to obtain initial and on-going Level I PCI-DSS certification• Involved with company’s HIPAA-compliance team• Recommended, planned and assisted in the design of the company’s enterprise server consolidation (VMWare) and centralization (Colo/data center) project• Managed, reviewed and modified all IT contracts• Regularly audited IT expenses and identified cost-reduction opportunities• Implemented ITIL-based methodologies including SLAs, Service Management and Change Management procedures• Oversaw hardware and software installations to ensure that IT policies and security “best practices” were followed and with minimal downtime• Responsible for working with multiple vendors and consultants in planning, negotiations, purchasing and implementations of various products and services

• Supervised staff of network and system administrators• Implemented company’s first Help Desk team and process• Provided firewall and network troubleshooting and support• Provided support on Cisco Call Manager, Unity and Emergency Responder• Primary project manager and IT technician for multiple office and warehouse moves• Trained Network Administration personnel on IT processes, procedures and security• Installed, configured and upgraded multiple file servers and server applications• Provided IBM iSeries operations support

• Performed AR/AP functions, bank reconciliations, wire transfer and lines of credit• Performed HR-related functions such as payroll and handling of personnel issues• Managed MAS90 software (financial application)• Provided end-user application support for the company’s order entry system• Provided all desktop support