Michael Corless Email & Phone Number

Cresskill, New Jersey, US

• Managed the implementation of Cisco Networking, Unified Communication, VMware, and Microsoft solutions
• Maintained active communication internally and externally as the single point of contact between Fidelus and clients throughout the entire project lifecycle
• Facilitated customer meetings and teleconferences
• Managed multiple projects in parallel
• Manage client relationships and individual engagements with a strong focus on excellence
• Provided daily direction, motivation, and support to project team

Hoboken, New Jersey, US

• Technical manager of 19 Professional Services Engineers managing their daily assignments, assisting with their technical career paths, and directly managing escalations within Tier support groups and client management.
• Project allocation for engineers based on skill-set, project scope, and availability. Facilitated process to maximize time and optimize resources.
• Managed project status with internal and external customers regarding the activities of the Installation.
• Direct interface between the on-site engineers, Project Management, and Client Management teams. This also requires managing project timelines, resource allocation, issue resolution, escalations, and daily status.
• Review and approve all Professional Services Engineers time, expenses, overtime and travel.
• Facilitated and managed the design of resource allocation system for the purpose of requesting, allocating and tracking project assignments nationwide. System included calendar visibility, project status, email.

Hoboken, New Jersey, US

Hoboken, New Jersey, US

• Mentored, managed and led a team of twenty-five regionally dispersed professional field engineers in support Service Legal agreement (SLA) maintenance clients. Coordinated and led the strategic resource management of.
• Coverage area included Eastern US and Canada.
• Facilitated and managed the design of PSA tool that was utilized by various groups within the organization nationwide. System functionalities included all aspects of time management which was used by finance for.
• Managed branch office in downtown Manhattan.
• Branch office lab manger supporting pre- installation testing and post installation issues.
• Client and resource management responsible for delivery resources and customer relationships.

• Served as a member of an installation/breakfix team, which was responsible for deployment and repair of voice recording platform such as Nice Systems, Racal, and Dictaphone. Later promoted to management.
• Traveled to customer sites for the purpose of installing or repairing solutions or issues related to hardware and software.
• Trained customers at the conclusion of each install on both functionality and systems administration of the NICE products and services.
• Created and modified development and training documentation to meet the customer’s needs and improve the overall efficiency of the installation process.
• Enhanced the product by providing feedback on code additions added at the customer site.
• Provided solutions to customer’s questions/concerns and participated on project management status calls. This included on-site training as well as document authoring.