Michael Cornacchia Email & Phone Number

Lebanon, Nj, Us

East Brunswick, New Jersey, United States

Basking Ridge, New Jersey, United States

Responsible for accurately monitoring the Consumer Loan Portfolio.Performs the end-to-end processing of loan servicing functions including, payment processing, payoffs, loan maintenance, data input, researching loan questions, responding to inquires and account analysis.Investigates and resolves member disputes via all channels, including E-Oscar credit disputes, complete loan adjustments, document post-closing findings and complete general maintenance of the existing loan portfolio.Responsible for processing monthly remittance for all service products and completing reconciliations on general ledgers for accounting

●Responsible for building member relationships by providing exceptional financial support and advice through a consultative and educational approach helping members exceed their financial goals and dreams. ●Opened new accounts, enrolled new members during initial consultation, processed applications, resolved complex member issues and followed up with members to ensure satisfaction with present products and services and to inquire about the status of future member needs. ●Adapted well to new or non-traditional environments and displayed a commitment to the community, to increasing member engagement and to Affinity’s corporate objectives.

Bridgewater, Nj

• Helped customers discover, enable, and implement high value Microsoft technology solutions and services across a broad range of devices which meet their individual needs and exceeded their expectations.• Flawlessly executed sales and service strategies of the Microsoft Retail organization.• Presented total solution offerings and sales support based upon each customer’s unique needs, both before and after the sale.• Maintained expert level product knowledge in all Microsoft retail products, devices, and services offerings.• Continuously learned through others, self-educated, shared specialized knowledge, and expertly demonstrated and presented the newest product and service offerings across all devices.• Collaborated with peers, Store Leaders, corporate, and field team members in the development of necessary tools and program offerings which lead to long-term relationships with elated customers.• Passionate for Microsoft products and technology.• Provided superior customer service, both 1:1 and in a group environments.• Detail-oriented with excellent written and verbal communication skills.• Proficient in problem-solving, presentation skills, and multi-tasking abilities.• Thrived in a fast paced, dynamic, public facing environment.• Team player with ability to get along with others.• Maintained high sales goals and product knowledge. • Responsible for floor sets and visual displays. • Conducted events and workshops for customers. • Responsible for maintaining customer appointments for training or technical support.