Having worked in management and supervising positions such as office manager, call center manager, stock supervisor and Barbing shop manager for different organizations, you can rely on me to have the necessary knowledge, skills and abilities to diligently perform all managerial functions in your organization. My background reflects more than 10 years of successful experience in leading operations, teams, and processes to drive business and customer service success. From training, coaching, mentoring and developing staff to implementing operational procedures designed to optimize efficiency and productivity, I excel at directing employees, propelling business and revenue growth, and achieving exceptional levels of customer satisfaction and retention. Working in the aforementioned management and leadership positions, I demonstrated the ability to lead and coordinate a variety of administrative operations, including staff recruitment and onboarding, document processing, database management, billing / invoicing, and scheduling. Also, I drove consistent improvements in operational productivity, efficiency, and performance through dynamic analytical, problem-solving and communication abilities. Leveraging my management and supervision experience, my interpersonal, organization, decision making, and leadership skills will enable me to interact with individuals at all levels, build positive relationships, obtain clients loyalty, and stimulate top performance independently and in collaboration.