I am a floating resource available to Customer Success, Pre-Sales, Projects, Vendor Management, and Engineering. My unique skillset addresses the needs of all departments when they require technical guidance or solution design paired with achieving our client’s strategic goals. I am accountable for the technical output of the Sales Operations team, which oversees all managed services clients, and function as the assistant team leader to the Technical Services Director. I have been instrumental… Show more I am a floating resource available to Customer Success, Pre-Sales, Projects, Vendor Management, and Engineering. My unique skillset addresses the needs of all departments when they require technical guidance or solution design paired with achieving our client’s strategic goals. I am accountable for the technical output of the Sales Operations team, which oversees all managed services clients, and function as the assistant team leader to the Technical Services Director. I have been instrumental in shifting key client relationships from at-risk into stable, trusted, and expanded commercial contracts.I recently finalised a six-month secondment to a client to operate as an interim IT Manager, delivering on transition requirements and providing strategic guidance and recommendations regarding technology assets and systems.My tasks include:• Client engagement: Utilising my communication skills, clients regularly request that I come to present and explain concepts or opportunities to their management teams. I became a trusted source of knowledge to navigate the often complex world of ICT for non-technical stakeholders.• Needs analysis and solution design: My deep subject matter expertise, combined with my ability to view my client’s business holistically, has led to well-received solutions that address both the expressed and unexpressed needs within our client’s business.• Provision of technical guidance and expertise: I work with junior team members as a mentor, and partner with pre-sales and customer success to ensure the client’s outcomes are designed into the technical solution in a cost-effective way. I regularly represent the company in key client meetings and on projects.• Vendor management: It is in our client’s best interests that I maintain strong relationships with vendor account managers and product teams. I regularly review alternative vendors to ensure the solution stack we offer provides capability and value to our clients. Show less

I operated as the most senior member of the Managed Services team. I handled escalations and client management through a service environment. I worked alongside other departments as a key contributor to client projects. As a project engineer, I was actively involved in the architecting, scoping, planning and delivering projects within the PRINCE2 framework employed by NewBase (later CT4).The nature of this role involved an extremely diverse exposure to technologies and a myriad of client… Show more I operated as the most senior member of the Managed Services team. I handled escalations and client management through a service environment. I worked alongside other departments as a key contributor to client projects. As a project engineer, I was actively involved in the architecting, scoping, planning and delivering projects within the PRINCE2 framework employed by NewBase (later CT4).The nature of this role involved an extremely diverse exposure to technologies and a myriad of client requests that required innovative solutions and a meticulous approach to troubleshooting and implementation. My interactions ranged across all levels of our client’s organisations, from end users to senior management.I fostered an environment of continuous improvement in the Managed Services team and championed the adoption of Microsoft PowerShell into standard operating procedures and monitoring and troubleshooting methodologies. Show less