•Day to day leadership and personnel responsibility for the Global Customer Support (GCS) Sensors and Robotics (SenRob) team in the region•Work closely with the GCS division and GCS Americas Management Team to develop and accomplish goals and strategy.•Develop and monitor the operational organizational structure of GCS Americas•Develop, monitor, and improve intercompany trade agreements within the Americas•Responsible for Planning, Monitoring, and Improving Resource exchange… Show more •Day to day leadership and personnel responsibility for the Global Customer Support (GCS) Sensors and Robotics (SenRob) team in the region•Work closely with the GCS division and GCS Americas Management Team to develop and accomplish goals and strategy.•Develop and monitor the operational organizational structure of GCS Americas•Develop, monitor, and improve intercompany trade agreements within the Americas•Responsible for Planning, Monitoring, and Improving Resource exchange agreements and rotations in the Americas to support best cost and utilization•Create a workplace culture that is consistent with KM’s values.•Setting yearly budget and follow up of economic results for GCS Americas SenRob•Motivate and supervise staff to achieve set business goals and common KPIs•Monitor and make improvements to employee satisfaction, including use of regional tools (surveys, newsletters, etc.)•Empower employees to achieve efficient decision making throughout all levels of the organization•Performance reviews as per set schedule, enforce staff discipline and employee recognition as needed•Ensure that the staff knows and adheres to KM America’s: Quality Management System (QMS), HSE Management System (HSEMS), KM’s Anti-Corruption Policy, Personnel Handbook and KM’s Code of Ethics.•Make sure local QMS guidelines, procedures etc. are developed, updated and followed•Ensure all resources within GCS Americas Sensors and Robotics complete and maintain training and certification programs, implement additional trainings as needed•Report financial and operational status monthly to VP GCS Americas•Report KPI’s and implement corrective actions to improve overall quality of service and profitability•Ensure KM Americas is operating with an inventory of parts that represent the business in the region•Customer Satisfaction – Develop, Implement, Facilitate, and Improve KM America’s customer relationships Show less

Responsibility: Professional and Personal Development planning for employees Training plans for the department on all ICS products, procedures, checklists, etc. Goal setting and follow up with employees Technical Bulletin and problem information distribution within department Incident Handling and Reporting for Department Department Coordination of all Services performed within ICS Prepare Quotations, Work Orders and open Job Numbers for all Department… Show more Responsibility: Professional and Personal Development planning for employees Training plans for the department on all ICS products, procedures, checklists, etc. Goal setting and follow up with employees Technical Bulletin and problem information distribution within department Incident Handling and Reporting for Department Department Coordination of all Services performed within ICS Prepare Quotations, Work Orders and open Job Numbers for all Department Services Updating of Planboard and CRM Scheduling Keep and Maintain Competency Matrix and Certification of Engineers Debrief attending engineer and follow up with AMS Coordinators after service jobs Participation in KPI meetings and improvement plans for those KPIs, and implement those improvements Participate in On-Call Duty Phone Rotation Quality control of all services completed within ICS Quality control and approval for all service hours submitted within ICS Close collaboration with KMI Project & Lifecycle Department for resource needs Additional tasks as deemed necessary by Automation Group Manager Show less

Responsibility: Service activities onboard vessels with KM Systems Participation in the Phone and Email support lines Modifications, upgrades and installation of software in an aftermarket capacity Adherence to all routines outlined in the Quality Management System (QMS), HSE Management System(HSEMS) and the Personnel Handbook Timely and accurate completion of service reports, timesheets and expense reports Maintenance and upkeep of the assigned lab space… Show more Responsibility: Service activities onboard vessels with KM Systems Participation in the Phone and Email support lines Modifications, upgrades and installation of software in an aftermarket capacity Adherence to all routines outlined in the Quality Management System (QMS), HSE Management System(HSEMS) and the Personnel Handbook Timely and accurate completion of service reports, timesheets and expense reports Maintenance and upkeep of the assigned lab space Production and updates to As-Built Documentation Developing own qualifications through internal/external training courses Assisting Sales and AMS groups with Technical information Interface with customer engineering groups regarding requested modifications Interface with other KMI departments and KM entities world-wide Cross-train ICS resources in other KM products where applicable Show less

Responsibility: Service activities onboard vessels with KM Systems Participation in the Phone and Email support lines Modifications, upgrades and installation of software in an aftermarket capacity Adherence to all routines outlined in the Quality Management System (QMS), HSE Management System(HSEMS) and the Personnel Handbook Timely and accurate completion of service reports, timesheets and expense reports Maintenance and upkeep of the assigned lab space… Show more Responsibility: Service activities onboard vessels with KM Systems Participation in the Phone and Email support lines Modifications, upgrades and installation of software in an aftermarket capacity Adherence to all routines outlined in the Quality Management System (QMS), HSE Management System(HSEMS) and the Personnel Handbook Timely and accurate completion of service reports, timesheets and expense reports Maintenance and upkeep of the assigned lab space Production and updates to As-Built Documentation Developing own qualifications through internal/external training courses Assisting Sales and AMS groups with Technical information Interface with customer engineering groups regarding requested modifications Interface with other KMI departments and KM entities world-wide Cross-train ICS resources in other KM products where applicable Show less