Michael Cost Email & Phone Number

Colorado Springs, Co, Us

Colorado Springs, Colorado, Us

• Handles all Information Technology (IT) requests for the company• Coordinates with outside vendors on complex IT systems required for the business to operate (inventory systems, POS systems, server backup systems)• Leverages the Cisco Meraki interface for network management• Deploys further Cisco Meraki equipment to expand the network• Manages large-scale IT projects and reports to the CEO of the company on statuses• Webmaster for the organization, doing all website design and updates• Monitors all issues with workstations and servers via remote management tools • Manages all access control to the domain, as well as all email accounts throughout • Regularly attends Management Staff meetings to assist in coordinating technology needs throughout the organization• Regularly uses Virtual Machines (VM Ware) • Travels between locations regularly and maintains multiple IT environments at once• Shoots and edits videos for advertisements and social media• Designs magazine advertisements, coupons, and internal marketing products• Coordinates and leads events with several vendors in attendance• Operates all social pages for the company• Built and launched an eCommerce website resulting in $100k in sales per year

• Owner and Operator of the company• Provide IT support to residential customers removing viruses, malware, and general IT issues• Troubleshoot many different IT issues for customers and works diligently to correct them• Built and maintains a website for clients to use/ make payments• Provide virus removal/protection for customers• Markets the company by contacting local small-businesses directly and offering support• Install networks for commercial customers running cable professionally• Terminates Ethernet (Cat5, Cat5e, Cat6) cables with keystone jack and RJ-45 connections• Manages workload and client accounts successfully• Services customers on small contracts through Field-Nation/ On-Force websites • Trains users on how to leverage technology to make their lives easier

Woodland Park , Colorado, Us

• Handled all new account creations through Active Directory and Office 365• Acted as the Office365 Administrator for the entire organization • Provided training on using Microsoft applications (Outlook, Excel, Word, etc)• Regular received escalated tickets from Tier I & Tier II technicians• Dealt directly with VIPs and their IT related issues• Worked directly with other departments to ensure proper coordination/ communication• Regularly worked through issues with end-users, finding solutions under pressure• Trained fellow IT personnel as they escalate tickets to Tier III• Sought to improve processes to garner efficiency by coordinating with others• Acted as the Security representative, acting on alerts for Office365 accounts and across the email Exchange• Compiled daily, weekly and monthly reports for reporting up the chain of command

Colorado Springs, Co, Us

• Managed Service Provider (MSP) - provides IT support to multiple clients at once• Maintained excellent business relationships with clients• Managed Software/Hardware installations for small business and enterprise systems • Installed network infrastructure including running of cable and installation of wall jacks• Managed security camera software and remote camera access • Installed both indoor and outdoor security cameras• Provided prompt remote desktop support using acquired troubleshooting skills• Leveraged the AutoTask-Workplace ticketing system to prioritize and organize • Performed IT consulting with clients to examine technology needs • Assembled server racks/maintains servers for small business/ enterprise IT operations• Managed Firewalls for the clients, including VPN and remote access• Performed site survey/ site documentation to on-board clients for efficient IT support• Troubleshot security concerns such as Phishing-Emails to client locations• Leveraged years of professional experience to be a successful member of the team

San Rafael, California, Us

• Systems Administrator for multiple systems leveraged by the company • Local Area Network (LAN) Manager/ Technician • Network Administrator using Cisco Meraki Dashboard• Currently serving on the leadership team as a critical part of the staff• Provides IT support for more than 100 customers daily as the sole IT Technician on-site• Manages SpiceWorks IT Ticketing system and prioritizes work-flow successfully • Regularly uses Active Directory to manage users and computers on the domain• Manages PELCO security camera hardware and software in order to provide full camera coverage of the facility• Manages Avaya Office Manager phone system and more than 50 phones• Manages large-scale IT projects throughout the facility • Works with audio visual systems as a critical part of daily operations• Manages multiple Windows 2012 R2 servers (file server, print server)• Assists in the development and deployment of group-policies for computers on the network• Installs IT-related hardware throughout the facility in a clean and professional manner • Works with Point of Sale (POS) systems on a daily basis• Manages POS workstations on server, including configuration of devices and printers• Regularly installs software on computers throughout the facility, to include external software vendors which require connection to the network/domain• Re-images PC’s and gives them a fresh operating system• Regularly works with outside vendors to coordinate services and installations• Trains all departments on how to leverage technology to make them more efficient

Colorado Springs, Co, Us

• Managed Solar Winds ticketing system providing direct customer support to more than 3,000 customers• Managed Office 365 accounts for faculty and students• Regularly troubleshot end-user Information Technology issues on computer hardware and software systems resulting in Professors being able to successfully provide college-level education• Managed access control to the Pikes Peak Community College domain using Active Directory• Regularly installed images of Microsoft Operating Systems• Used Remote Desktop Connection (RDC) to remotely access end-user computers to troubleshoot issues• Repaired Crestron Audio Visual system issues on a regular basis in classrooms• Assigned as “Lead Junior Technician” and assisted with managerial tasks • Trained personnel on how to use technology to make education easier

• Trained Soldiers how to successfully leverage Information Technology systems and software to complete intelligence tasks• Performed data collection for the Unit Commander and regularly gave briefings to the Commander regarding up to date intelligence information• Managed a section of 11 Soldiers and served as a manager/ leader• Based on proficiencies doing administrative tasks, was assigned the additional duty of supporting more than 200 Soldiers in administrative functions such as pay, incentives, benefits, retention and all required documentation for the U.S. Army’s processes • Coordinated with civilian personnel to provide training on intelligence gathering software• Trained using the Distributed Common Ground System-Army (DCGS-A) system