Michael Couch Email & Phone Number

Newton Aycliffe, England, United Kingdom

Newton Aycliffe, England, United Kingdom

• Investigate feasibility, cost and implement customer requested engineering changes on legacy products and processes within Gestamp as team lead.• Point of contact for the customer to support requested changes to their products.• Facilitate engineering changes internally. Communicate all changes to the plant at all levels and follow them until closure.• Coordinate prototype and trial builds through production processes.• Support NPI Project Engineering with major process changes, making sure the process is running effectively, developing parts to meet design specifications through engineering moves, controlling contractors and supporting production.• Convert processes into SAP data to create routings to enable accounts to cost the value of a products manufacturing route.• Support the engineering change department with aspects of previous role.

Newton Aycliffe, County Durham, United Kingdom

Newton Aycliffe

Administer and coordinate engineering changes within Gestamp.• CR (Change Request) Review and Release, making sure there is enough detail, and change information sent to the relevant people.• Manage Change Register, constantly updating to reflect what is happening throughout the plant• Update Process Routings / Process Checks when changes occur. Gaining an understanding of the different products.• Manage Customer and Supplier approval. Last stage of the process to make sure the ends are tied up from an audit perspective.• Assist in change management process. Actively try and help out the team where I can, picking up different stages.• Manage pressing change register and co-ordination onto the shop floor• Oversee process changes making sure all required MPC (Manufacturing Process Change) checks are complete and marked off. Document upload in SAP• Internal training plan completion.• Manage capital expenditure sheets.• Roll out change process

Houghton Le Spring

•Working as part of a team to ensure business targets are met, delivering a quality service through understanding each individual customers needs. •Providing effective resolutions to customer queries regarding their energy accounts in an effective, efficient and courteous manner, providing guidance and support on a range of company products, services and energy efficiency advice within a Contact Centre environment•Working towards hitting set business targets, all activity is monitored and statistics produced to make sure these are met.•Using pace, pitch and tone to lead telephone conversations and negotiate solutions to debt issues, such as debt recovery rates.Using SAP to access and update customer accounts, making notes and changes to benefit the customer and other advisors.

Spennymoor

•Analysing production data recorded via enterprise resource planning software (ERP)•Produce month end reports and documentation by analysing and gathering data from ERP system for Plant Managers use.•Learn, monitor and improve ERP system uses throughout the plant to make it manage in full.•Monitor and Learn Business Strategies looking at key performance indicators.•General ICT Support within the plant such as user issues with hardware and software.•Improve current documentation used within the plant, such as Excel forecasting and monthly plant reports to display more in-depth data in a professional manner.•Work with all departments to learn production and plant processes.

Spennymoor

•Customer Service Skills through face to face interaction and telephone.•Working alone and within a diverse team to complete jobs timely and effectively.•Pro-active stock management, counting stock and transfers with the use of IT.•Respected team member, often acting on my superiors behalf.

Beng Manufacturing Engineering (Degree Apprenticeship), Manufacturing Engineering, First-Class Honours

Hnc, Mechanical Engineering, Merit

Manufacturing Processes CAD / CAM Engineering Science Materials Engineering Mechanical Principles Analytical Methods for Engineers.

Computing, Ict, 2:2

Education record