Michael Courage Email & Phone Number

Easyhome Store Manager Marystown, NL Preparing financial documentsPreparing loan documentsManage inbound and outbound callsCash maintenanceOpened and closed storeTraining new associates Inventory maintenanceHiring/terminating Handling irate customers Regional Manager Newfoundland and Labrador Customer SatisfactionEnsure outstanding customer service levels are provided to both external and internal customersHandle and resolve all customer complaints promptlyEnsure adherence to customer retention proceduresEnsure showrooms are merchandised Associate Development & RetentionEnsure new associates are efficiently trainedEnsure associates receive on-time performance appraisals and corresponding merit and/or promotional increasesCommunicate regularly with store management team and ensure compliance with the Workplace Mutual Respect policyWork with store managers to minimize turnover and make informed hiring decisionsPartner with HR to execute and support human resources programs through succession planning, employee relations, recruitment, training, development Deliver Financial ResultsManage district budget to drive profitabilityControl region labour dollarsMonitor fee income, gain on sale, maintenance chargesMaintain charge-offs below 2.5% of revenueExecute Operations StandardsMonitor month-to-month store operations, accounts receivable, and collections in accordance with established policies and proceduresSet, communicate, and monitor customer retention goals and activitiesAsset Protection and Loss PreventionAudit stores on a timely basis to ensure compliance and execution of company policies and procedures Maintain and monitor fixed assets to standardRecommend potential capital expendituresMonitor and ensure compliance to store opening and closing standardsEnsure compliance with established policies and governmental laws and regulation

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  Manager

  Goeasy Ltd.

  Oct 2012 - Present - Newfoundland And Labrador, Canada

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  College Of The North Atlantic

  Business, Management, Marketing, And Related Support Services