Michael Cowling Email and Phone Number

Passionate, result-driven IT Professional accomplished and experienced in server management, installation, implementation, integration, documentation, expansion, security, administration. Providing exceptional customer satisfaction and service whilst improving operations for both large and small corporate customers in local and remote locations. Highly dependable, calm, decisive, efficient, team player used to working in a mixture of roles both in 2nd line 3rd line and managerial. Used to being under pressure to meet strict deadlines and produce positive outcomes. With a highly analytical approach to problem solving encompassing excellent communication skills at all levels.Excellent working knowledge of administering, updating and maintaining standalone machines, networked workstations and Domain Controllers running on Windows NT, 2000, 2003, 2008, 2012, XP, Vista, Windows 7 & 8 operating systems and servers running MS SQL 2000/2005/2008/R2, 2012/R2.MS SMS, MS Exchange, MS IIS, SCCM and Hyper-V. Fully aware of ITIL compliant Helpdesk procedures. Calm and collected under pressure providing professional support to customer base.Currently studying for MCSA in Server 2012, hold MCP in Windows 2008 Active Directory Administration. I have a full clean driving license.