Michael Coxon Email & Phone Number

I started employment at Durham University in 1998, prior to which I was a commercial IT Trainer for 3 years delivering courses primarily in Microsoft Windows and Office applications of that time.I started as an IT trainer but quickly moved into maintaining the student desktop system and took it from an embryonic Windows 3.11/NT4 system and developed it to the current Win10 desktop, via Windows NT4, 2000, XP and 7 over the years. It is a locked down desktop robust with over 3000 workstations and over 500 applications, and is the core of the University academic teaching system.The system now delivers applications using Cloudpaging/Appsanywhere and Parallels RAS, which means all the applications can be used on any internet enabled device via a single web portal, which at the time of inception was a game changer.In 2001 I was heavily involved with the implementation of the Main Active directory system that is in place at the University and those foundations (for good and bad) are still in place today.Initially the IT service didn't offer a managed staff desktop so I took my knowledge from the student system and created a more flexible staff desktop. I then managed the roll-out and migration of over 2000 desktops across numerous departments and all of the colleges at the University. Today it is now over 6000 strong. These days with the introduction of the AppsAnywhere the difference between the staff and student desktops is minimal.Of recent years the dedicated windows desktop team has been merged with other end user systems so I no longer manage a dedicated windows team, we now also support Apple and Android devices both macOS, iOS Android. My current role as Senior Technical Specialist (Desktops) is more 3rd line support which results in dealing less with the actual day to day support of the users and concentrate on the backend development of the current and future systems.As of start of 2023 we have migrated most of our windows management from AD/SCCM to Azure AD and Endpoint Management (intune). For my sins I’m now JAMF certified for Apple MDM support.I still enjoy user interaction with day to day issues just so happens I do it less these days. The windows desktop never remains static it constantly evolves to meet the demands of the users, to which I would like to think I’m one of the driving forces in developing and implementing new features. The current projects are Migrating to Windows 11 hopefully pure ADD devices, Azure Virtual Desktops.

Listed skills include Technical Support, Computer Hardware, Operating Systems, Active Directory, and 9 others.

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  University Of Sunderland

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