Wayleave Control Officer
Implemented concessions to customers to meet the business monthly, quarterly and annual targets.Managed the concessions software to ensure smooth running/ implementation of concession to the billing platform.Developed, serviced and grew excellent working relationships with customers and acted as a focal point of contact to support the customer needs.Resolved bad debt issues in record time and used good analytical and problem solving skills to manage customer enquiries and issues efficiently.Actively maintained excellent relationships with contractors by training, mentoring and motivating them to ensure customers receive high quality service. Negotiated contracts and growth plans with current and prospective customers to drive business growth.Supported management to build a high performing and motivated team to consistently achieve their targets.Continuously improved service offerings by proactively liaising with all departments and building excellent working relationships. Compiled and maintained accurate records of all interactions with customers to ensure timely data retrieval and transparency, with great attention to detail.Worked to the highest standards in accordance with the company’s health, safety and environmental policies.Worked in conjunction with South Dublin, Kildare and Dublin City County Councils to resolve issues in relation to network issues.Daily use of GIS software system to locate customer properties.
