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Michael Coyle is listed as Wayleave Officer providing customer support, resolving bad debt issues, call backs to customers & managing priorities based in Ireland, Ireland, Ireland. AeroLeads shows a matched LinkedIn profile for Michael Coyle.
Michael Coyle previously worked as Wayleave Control Officer at Virgin Media Ireland and Customer Affairs Field Based Representative at Ntl/Upc Limited Ireland. Michael Coyle holds Certifica, Certificate In Supervisory Management from Irish Management Institute.
A wayleave control officer with 20+ experience in the telecoms industry, most recently working at Virgin Media Ireland. A proven track record in customer support, resolving bad debt issues in record time, completing call backs to customers and effectively managing priorities and work-load. Especially skilled at working to tight deadlines, negotiating contract wayleaves, managing customer request queues, planning and organising work priorities, building excellent working relationships with customers and contract partners, delivering excellent customer support to both residential and commercial customers, meeting defined service level agreements and knowledgeable in all areas of commercial and residential wayleave. A team player with the ability to work autonomously and as part of a team. Proficient in MS Office suite.KEY ACHIEVEMENTSImplemented the transfer of analogue concession customers to a digital platform to as part of a year-long project team, to enable the switchover to digital brand products.Track record of consistently organising and maintaining service level agreements (SLA’s) to specified timeframes.Managed the concession division for Dublin South and Midlands region (350,000 customers) and received regular customer recognition for delivering outstanding customer service support.
A career timeline built from the work history available for this profile.
Ireland
Implemented concessions to customers to meet the business monthly, quarterly and annual targets.Managed the concessions software to ensure smooth running/ implementation of concession to the billing platform.Developed, serviced and grew excellent working relationships with customers and acted as a focal point of contact to support the customer.
Ireland
1. Negotiated residential wayleaves with field base private property owners and landlords to build a relationship to ensure that cable rebuilds projects ran smoothly for all parties.2. Organised residents association meetings explaining civil works for the upgrade of digital services.3.Promoted brand awareness during the takeover of Cablelink by NTL.
Ireland
1. Negotiated residential wayleaves by phone to ensure that cable rebuild projects ran smoothly for all parties.2. Handled bill queries from customers to resolve payment plans to suite both parties.3. Dealt with customers for collections and bad debts.
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Michael Coyle is listed as Wayleave Officer providing customer support, resolving bad debt issues, call backs to customers & managing priorities.
Michael Coyle is based in Ireland, Ireland, Ireland.
Michael Coyle has worked for Virgin Media Ireland, Ntl/Upc Limited Ireland, and Cablelink.
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Michael Coyle holds Certifica, Certificate In Supervisory Management from Irish Management Institute.
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