Michael Craft Email & Phone Number

Northbrook, Il, Us

New York, Ny, Us

Chicago, Illinois, Us

Chicago, Il, Us

Key responsibilities:• Coordinating development efforts for the Marlboro.com website with on and off-shore teams, managing the workload of up to 15+ resources, along with outside suppliers integrating with all Marlboro.com systems• Act as primary liaison between development teams and Account, Creative and Client team members. Ensuring that developers are able to focus on work while issues are mitigated and necessary items are brought to their attention• Coordination of Defect Resolution with QA and Development Teams• Creation and maintenance of Technical project plans, including acting as front door for any blockers, issues or risks to these approved project plans • Act as lead for all deployment activities to the Production Website, including planning scheduled releases as well as Emergency break fixes • Work hand in hand with agency and client leadership to ensure that any issues with the current deployed codebase or future releases will have a positive impact with users• Working alongside Business Architects, System Architects and the internal content management team to ensure that releases are best in class for end users and easy to support for internal team members

Chicago, Il, Us

• Serve as liaison between the Engineering teams and Marketing, National Sales, Deal Operations and Development Experience teams (Site Personalization, Optimization and Specialized Projects)• Use Project Management tools such as MS Project, Omniplan, Basecamp and Smartsheet to manage projects and keep individuals and teams updated.• Launch products such as Camp Groupon, Groupon Press Site, Technical Recruiting site, Epic Deals and manage Engineering aspects of Groupon Occasions channel• Managing Production Operations and E-mail calendars within the Engineering department and assisting with triage and resolution of any site issues associated to this work.• Act as a SME in knowledge of site functionality, deal workflow and site marketing and merchandising. Entails always being on call to answer questions from analysts to Senior Vice Presidents.• Work with CTO and SVP of Engineering to develop and refine weekly business reporting tools, ensuring product is high quality in presentations to entire Executive team.

Description************************************************************************************Comcast has created an Enterprise Product Catalog, creating an asset that maps rate codes to offers, effectively making the ordering process easier for CAEs and resulting in less error prone orders. The client is deploying this EPC (VISION) on a market by market basis, and has asked Accenture for help with deploying this in the markets. ************************************************************************************Major Responsibilities for Market Deployment Manager- Coordinated all phases of VISION application deployment to individual market sites- Performed requirements and offer gathering of all cable offers in each market and validated these offers against system standards- Managed applicable project milestones, facilitated corrective action when necessary and performed root cause analysis- Managed User Acceptance Testing with teams of 10-12 agents to ensure that cable offers are built correctly and operating as designed- Coordinated daily tasks of UAT testers and packaged and reported any system defects to client triage and fix agents- Communicated daily with market leadership and data mapping team to resolve issues and ensure market leadership had signed off on all offers- Performed Live Trial, during which assisted agents with taking calls from Comcast customers while using new VISION system.- Served as a SME during Production launch in each market, coordinating training of additional call agents, packaging and reporting production defects and distributing metrics to divisional and corporate leadership- Worked with the Accenture team to develop lessons learned, deployment playbooks and document libraries to assist future deployments

************************************************************************************Level3 is currently migrating network equipment to 3rd party inventory systems, Telcordia Network Engineer and Granite. The Accenture Network Inventory team was created to assist in this migration by providing best practices in Data ETL, Conversion Management and Process Offshoring************************************************************************************Major Responsibilities for Physical Data Conversion Lead- Acted as key point of contact between Level 3 and Accenture for all Phyiscal Inventory Conversion Items- Lead fallout resolution for Conversion Issues which were identified by either Accenture or Level 3 Project teams- Identified Issues and Risks with deployment activities and escalated to project leadership- Managed Environment Loading Activities and coordinated 24 hour actitivities between onshore & offshore teams- Used SQL/PLSQL and TOAD to create scripts, run data and metadata updates and perform ad hoc queries- Used Telcordia Network Engineer, Granite and Informatica tools to perform Data ETL related to project- Coordinated Defect Reporting for physical network inventory and managed the triage and eventual fix of all items- Worked with Logical Inventory Team to ensure that Physical Inventory audit and data loads contained all information to complete physical/logical connections in network inventory systems.

************************************************************************************Role: GTA PMO ConsultantThis role supported the GTA PMO Lead assisting and coordinating a variety of PMO tracking and administration activities for both the GTA team as well as the overall Accenture account.************************************************************************************- Managed Vendor and Accenture SharePoint Sites- Managed Team Calendars/Orginazation Charts/Deliverable Tracking- Managed Team Status Report and provided details to upper management- Monitored and Updated Work Plans (WBS) in MS Project and Open WorkBench throughout the SDLC- Tracked Percent Complete against Work Plans- Developed/Distributed Team Communications to adhere to Client and Accenture Policies & Guidelines- Documented PMO Processes and Procedures and streamlined processes as needed- Managed Shared Services Team to assist with onboarding/offboarding of Accenture and Client Vendor resources- Oversaw T-DOC, Expense and Travel Compliance of Accenture project- Helped Gather and Oversee Program Metrics and Project Financials

Commercial Voice Over IP Product Launch - Business Project Manager***************************************************************************A large cable provider is pursuing aggressive telephony deployment plan for markets across the United States. To support this objective, this client has identified the need for program-level oversight, coordination and assistance for the groups involved in these deployments. A separate PMO team formed to specifically handle the unique nature of Business Voice customers has also been created to provide launch oversight and stakeholder coordination***************************************************************************Major Responsibilities for Business Voice Project Manager- Lead regular status meetings with Corporate, Division and Executive level stakeholders regarding Business Voice topics- Tracked overall progress of Business Voice telephone launches against previously developed work plans, schedules and milestones- Managed the launch of VoIP services to over 30,000 businesses within the client footprint- Refined previously developed work plans, schedules and milestones as agreed with by the Project sponsor and division leadership- Tracked division-level program risks and issues, and worked with stakeholders as appropriate to develop and report on mitigating actions- Project managed the launch of T1-PRI over VoIP services - Worked as overall project manager for Business Voice tasks relating to customer impact and customer notification- Completed reporting tasks directly related to Business Voice customers, sales and product initiatives

Voice Launch Project - Data Analyst***************************************************************************A large communications client is pursuing the telephony product line through the use of VoIP technology. Accenture has been asked to help lead and organize market launch and deployment efforts throughout the United States from July 2005 - December 2008.***************************************************************************Major Responsibilities for Data Analyst:- Created custom Plant Certification tracking tools & monitored certification progress - Provided reporting on Plant Certification progress - Analyzed cable node and customer count from the entire cable footprint (11 mil+ customers)- Worked with Divisional groups to resolve cable node and customer data clean-up issues (e.g. Ratecenter locations and billing system naming)- Managed overall Homes Cable Certified totals across client divisions and initiated change requests resulting from Homes Cable Certified discrepancies- Generated rate center/Certified Homes sign-off sheets by division and tracked progress- Supported client executive level ad-hoc reporting requests

Redwood City, Ca, Us

Electronic Arts - Quality Assurance Tester - Madden NFL 2007***************************************************************************Project BackgroundElectronic Arts, the largest video game developer in the US publishes many games and has a large Quality Assurance department to test their software products.This specific project was to QA test the John Madden NFL 2007 release.***************************************************************************Major Responsibilities for QA Tester:-Identified and reported software bugs surrounding programming, art, design, and gameplay issues-Used tracking software to query, record, and regress development issues. -Created test plans and test scripts for User Interfaces and Gameplay areas.-Worked under strict, advertised release dates of software titles.

Memphis, Tn, Us

Federal Express - Customer Integration Consultant Intern***************************************************************************Client/Project BackgroundField-based Customer Integration Consultants are responsible for supporting all automation products and all automation shipping platforms within the specified geographic region.I participated as an intern for the Customer Integration Consultant position in Los Angeles, CA and performed all the duties a current CIC would normally perform.***************************************************************************- Installed and configured FedEx automated shipping solutions- Used Visual Basic and VBA to perform custom integrations with customer contact, accounting and supply chain platforms- Provided technical maintenance to FedEx automated shipping tools, including software and hardware upgrades- Initiated requirement gathering sessions with customers to determine their shipping needs and execute the best solution- Consulted daily with FedEx customers to ensure applications and systems were supporting their requirements