Michael Crask Email & Phone Number

Abbotsford, Melbourne

- Upgrade and re-implementation of MS Dynamics CRM from version 2011 to 2013 service pack one, including migration of all existing clients and contracts from legacy inhouse solutions.- Led the redevelopment, testing and go-live of mobile asset management and ordering solution within the MS Dynamics 2013 platform.- Development and implementation project lead on mConcierge multi-platform mobile application for industry leading Mobile Service Management covering Help Desk, Asset and User Management.- Project led the delivery of numerous customer facing software development protects in the health, aged care and finance sectors.- Project led numerous hardware and service deployment implementations for new customer facing contracts.- Established Prisma Clarity telecom expense management solution in the product catalogue including GST tax conversion and training material in readiness for Australian market.

• Starting at zero, over a 15 year period built up a team of twelve specialist staff that have implemented and maintained strategic and innovative solutions to support company growth.• Led the implementation teams and had hands on exposure of Citrix, MBS Dynamics Great Plains (ERP), Wennsoft Products, PayGlobal, Microsoft CRM, MS Sharepoint and ININ VoIP, including requirements analysis, scope and design, coaching and managing user acceptance testing teams, liaising with vendors and overall project management (numerous projects).• Led the development and strategic direction of in-house developed application, TRAX, and externally develop mobility solution ensuring it surpassed stakeholder expectation and could be delivered to suite all targeted tender specifications.• Working with key partners to design and build a network structure servicing over twenty five different geographical sites across the eastern states, plus single remote and home users.• Successful ongoing support and improvement of all Citywide business solutions including version upgrades, expansion due to new business and acquisition and changing client demands.• Been part of many successful tender bid teams submissions including specification scope, document preparation and presentation to clients with a focus on Citywide’s solutions capability to enhance the service delivery objectives.• Ongoing development of an IT strategy resulting in the recognition of the importance IT plays as an enabler for the business.

• Wrote, submitted (successfully) and implemented additional Fleet workshop works with an approximate revenue value of $300K per year, 2 year contract.• Designed, wrote and implemented internal / external billing functions down to individual line items across all Fleet cost centres.• Project managed and carried out user acceptance testing for QFleet Version 4 upgrade and Y2k compliance.

• Participated in internal audit resulting in 30% increase in asset recording accuracy.• Resolved major fuel inventory reconciliation issues dating over a two year period.• Introduced and implemented the FBT and Asset Replacement Program functions of the QFleet System.• Wrote and published numerous Fleet Information reports for user consumption up to and including Council.

Bachelor Of Business (Business Administration), End User Information Technology, Completed With Distinction

Advanced Certificate In Management, Business Administration And Management, General, Outstanding Graduate Award