Internal consultant/ Master Black Belt working with multiple business lines in process improvement, business process management (BPM) and Risk & Control across the global enterprise. Focus on process improvement, operational risks and controls, and business process management in the back office and customer facing digital applications.

Team Leader for Strategic Quality Improvement Innovation PMO. Internal consultant / Master Black Belt. Supported physician practices and outpatient procedural areas in meeting population health, regulatory, and patient/family engagement goals as well as identifying and leading continuous improvement projects and supporting empowerment of continuous improvement culture. Strategic plan development, Lean Six Sigma coaching, Value Stream Assessment, project leadership, Kaizen and Workout facilitation, data analysis, and Lean program reporting. Formally coach other Facilitators/Belts on the team.

Established the Process Engineering & Applied Analytics team with a three-fold mission: Provide internal process engineering and Lean Six Sigma consulting; provide advanced analytics applied at the operational level; and develop and deliver process improvement and Lean Operating System training through the Mission Quality Academy. Personally lead large complex and/or sensitive improvement efforts.PRESENTATIONS“From the Boardroom to the Bedside: Using Analytics to Drive a Culture of Continuous Improvement”; Health Catalyst HAS16 Summit (Healthcare Analytics Summit); Salt Lake City, UT; September 2016 - (with Dr. Chris DeRienzo and Jon Brown both of Mission Health) “Human Factors and Mistake Proofing”; Mission Patient Safety Conference, Asheville, NC; April 2016 and again October 2016“Creating a Data Driven Culture”; Health Catalyst HAS15 Summit; Salt Lake City, UT; September 2015“System-Wide Data-Centered Approach to Improving Outcomes”; Truven Analytics Conference; Orlando, FL; April 2014

Led the Mission Health System Performance Improvement team to support seven facilities within the system including Memorial Mission Hospital 700+ bed facility as well as post-acute care and ambulatory practices. Responsible for establishing and managing the PI Plans, led PI Staff to meet system Quality and Redesign/Transformation goals, Core Measure abstraction and reporting, and support of improvement efforts requiring process engineering expertise. Expanded PI team to support entire system; co-led System Quality Council, Quality and Safety Subcommittee, and Quality Oversight Committee of the Board Quality Subcommittee. Personally led large complex and/or sensitive improvement efforts.

Member of Mission Health PI team as certified Lean Six Sigma Master Black Belt. Partnered with units to lead Lean Six Sigma projects and major Root Cause Analyses. Lean VSM, transformation, deep data analysis, facilitation. Developed and conducted training; provided coaching on process improvement methods.

Key member of internal strategic consulting team. Leader of complex cross-organization process improvement projects and workshops. Certified HelixPLAN facilitator. Responsible for leading high performance teams in multiple geographic locations to identify and implement business initiatives. Lead and developed Continuous Improvement / LSS training offerings and methodologies, including Green Belt certification. Primary focus on Enterprise-wide Call Center standardization.

Consultant to SSA & Company clients. Specialized in transaction-based processes (banking, insurance, mortgages, legal, retail). Delivered all aspects of process improvement programs including program design, execution, assessment of opportunities, training, coaching, data analysis, and personally leading large complex projects. Managed long-term relationships with all levels of organizations.Clients included:- Merrill Lynch- Citizens Bank- Fannie Mae- Seyfarth Shaw- COUNTRY Financial- Kroger- Crowell and Moring

Managed Operations Engineering staffs for multiple manufacturing facilities to provide support and continuous improvement to Operations.

Primary Lean Six Sigma resource for the Flooring Business Unit in Camden, SC.

Various businesses and locations within Dupont, including Petrochemicals, Polymer extrusion, fiber spinning, Teflon fluoropolymer finishing, Fiber Optics product development. Support to Operations, small and large capital projects, global plant startups. Emphasis on Control Strategy, Instrumentation, Control Systems (DCS, PLCs) and Safety systems.