Michael Creeden Email & Phone Number

Medway, MA, US

Medway, MA, US

Boston, Massachusetts

Westborough, MA

• Deliver solutions for customers with over 2500 employees and $3 billion in annual revenue
• Drive consulting engagements during discovery and implementation phases of sales cycle
• Implement custom electronic RFP system for the largest independent agency in the U.S.
• Educate the market on FastPay solutions as brand ambassador at industry trade shows
• Lead product demos during sales enablement initiatives

Westborough, MA

• Built partner integration documents to market to new and existing customer base
• Authored political media white paper with American Association of Political Consultants
• Wrote case studies for prospects and partners, leveraging customer experience and results
• Collected customer feedback for future product enhancements
• Developed user guides and training videos for media finance suite of software solutions
• Created media finance buyer’s guide for distribution to prospects, customers, and partners

Westborough, MA

• Helped close deals with sales team, acting as pre-sales subject matter expert
• Implemented customers on various solutions
• Managed offshore team that processed hundreds of thousands of media invoices annually
• Reduced speed to process invoices by 50% for customers between 2012-2017
• Grew strategic partnerships with WEX, MasterCard, and Mediaocean
• Identified political media as a new vertical, adding additional revenue

Waltham, MA

• Deployed Advantage, a financial and workflow management platform, to entire agency
• Supervised outsourced team of seven finance specialists handling invoice reconciliation
• Delivered accuracy and speed to reconciliation that exceeded agency and client benchmarks
• Saved forty hours of department time per month by reducing paper-based invoice receipt

Needham, MA

• Organized and oversaw a two-market dart tournament sponsored by Champps Restaurants
• Planned and executed grand opening for fashion store Reiss on Newbury Street, Boston
• Increased Reiss sales from $3K/day pre-opening to $20K immediately following opening
• Promoted and executed grand opening of Not Your Average Joe’s restaurant in Medford, MA

South Natick, MA

• Reconciled media invoices for agency customers across digital, out-of-home, broadcast, and print media
• Negotiated with media suppliers during invoice discrepancy resolution process to secure makegoods and added value for customers
• Created process documentation for Reconciliation Services Team to promote best practices

Quincy, MA

• Managed six-person team of Canadian Settlements Administrators
• Coordinated new employee and cross training initiatives and updated training manuals across all Global Services areas
• Facilitated daily work and ensured accurate processing of all Canadian transactions

Westwood, MA

• Facilitated daily work and ensured accurate processing of all Depository Trust Company (DTC) transactions

Bachelor Of Arts (B.A.), Economics

Activities and Societies: Holy Cross Ballroom Dance Team, Purple Key Society, Holy Cross Tour Guide, Student Programs for Urban Development

Education record

Activities and Societies: Marching Band, Jazz Band, Varsity Golf, Varsity Basketball, Student Government (Class Secretary)