Michael Cresta Email & Phone Number

Berlin, CT

• Manage large quantity of simultaneous tasks relating to the development and delivery of incentives for projects with energy efficiency upgrades including managing contract documents, preparing and maintaining analysis.
• Effectively communicate with internal personnel, external subcontractors and customers regarding matters such as project or task status, technical requirements or the remediation of any concerns.
• Manage over 30 vendors; monitor performance, provide feedback on meeting established program standards.
• Facilitate the invoicing and tracking of expenses and energy savings as well as the preparation of RFPs/RFQs for contracted services.
• Enable the integration of general daily transactional activities between the customer, program administrators, advisory consultants and vendors/contractors.
• Lead and participate on a variety of projects, including new statewide tracking software, implementing program change upgrades, and research, develop, and implement program rebates.

Berlin, CT

• Identify, document and report bugs, errors, interoperability flaws and other issues within proprietary software applications developed for an external vendor user base.
• Wrote and edited a comprehensive user guide pertaining to a software application used by external vendors to collect data in the field.
• Developed training curriculum and agendas for vendor user group training sessions. Incorporated results to improve quality of training materials.
• Assist with subcontractor management; monitor performance and give feedback on meeting established program standards.
• Effectively communicate with internal personnel, external vendors and customers regarding matters such as project or task status, technical requirements or the remediation of any concerns.
• Extract records and process paperwork for program incentive payments per established policies and procedures.

New Haven, CT

• Plan and implement marketing media project, meeting all client requirements, cost targets (150k for most recent client), and deadlines while reaching all targeted audiences.
• Provide accurate detailed asset specifications to the creative team using Google docs/spreadsheet, Adobe, and MS office software. Review creative work, resulting in timely submittal for the start of client campaigns.
• Negotiate with over 12 external vendors to secure highly effective and fiscally friendly media contracts.
• Create flow charts, media schedules and media coverage maps for easy view of big picture.
• Work with IT team on technology deliverables, providing or improving client’s digital presence.

Meriden, CT

• Design, implement, and document customized client processes and procedures for successful operation of technical services involving tape backup operations.
• Continually focus on process improvement creating and maintaining processes, procedures, and quality control charts for ISO 9001 compliance. Respond to auditor requests annually resulting in 100% compliance for 10+.
• Identify employee training gaps and train new employees on standardized procedures.
• Plan and coordinate retrieval logistics for 50+ clients with a planning emphasis on disaster recovery. Results include implementing operational cost savings from transportation costs.
• Perform quality audits on out-of-state company locations examining and improving tape operations processes and procedures, resulting in improved efficiency.
• Manage staffing within department ensuring customer commitments are met on time and within budgetary constraints.

Bachelor Of Science In Operations & Project Management

Activities and Societies: Member, Delta Mu Delta Honor Society• GPA: 3.97/4.0 • Academic Recognition: Graduate, Summa Cum Laude honors •.

Diploma, Network And System Administration

Education record