Michael Cresta Email & Phone Number

Berlin, Ct

• Manage large quantity of simultaneous tasks relating to the development and delivery of incentives for projects with energy efficiency upgrades including managing contract documents, preparing and maintaining analysis spreadsheets, and communicating with and training vendor community.• Effectively communicate with internal personnel, external subcontractors and customers regarding matters such as project or task status, technical requirements or the remediation of any concerns.• Manage over 30 vendors; monitor performance, provide feedback on meeting established program standards.• Facilitate the invoicing and tracking of expenses and energy savings as well as the preparation of RFPs/RFQs for contracted services. • Enable the integration of general daily transactional activities between the customer, program administrators, advisory consultants and vendors/contractors.• Lead and participate on a variety of projects, including new statewide tracking software, implementing program change upgrades, and research, develop, and implement program rebates.

Berlin, Ct

• Identify, document and report bugs, errors, interoperability flaws and other issues within proprietary software applications developed for an external vendor user base.• Wrote and edited a comprehensive user guide pertaining to a software application used by external vendors to collect data in the field.• Developed training curriculum and agendas for vendor user group training sessions. Incorporated results to improve quality of training materials.• Assist with subcontractor management; monitor performance and give feedback on meeting established program standards.• Effectively communicate with internal personnel, external vendors and customers regarding matters such as project or task status, technical requirements or the remediation of any concerns.• Extract records and process paperwork for program incentive payments per established policies and procedures.

New Haven, Ct

• Plan and implement marketing media project, meeting all client requirements, cost targets (150k for most recent client), and deadlines while reaching all targeted audiences.• Provide accurate detailed asset specifications to the creative team using Google docs/spreadsheet, Adobe, and MS office software. Review creative work, resulting in timely submittal for the start of client campaigns.• Negotiate with over 12 external vendors to secure highly effective and fiscally friendly media contracts.• Create flow charts, media schedules and media coverage maps for easy view of big picture.• Work with IT team on technology deliverables, providing or improving client’s digital presence.

Meriden, Ct

• Design, implement, and document customized client processes and procedures for successful operation of technical services involving tape backup operations. • Continually focus on process improvement creating and maintaining processes, procedures, and quality control charts for ISO 9001 compliance. Respond to auditor requests annually resulting in 100% compliance for 10+ years. • Identify employee training gaps and train new employees on standardized procedures.• Plan and coordinate retrieval logistics for 50+ clients with a planning emphasis on disaster recovery. Results include implementing operational cost savings from transportation costs. • Perform quality audits on out-of-state company locations examining and improving tape operations processes and procedures, resulting in improved efficiency. • Manage staffing within department ensuring customer commitments are met on time and within budgetary constraints. • Regularly meet with customers and coworkers to collaborate, develop and accomplish project objectives ensuring on time and within budget completion.

Bachelor Of Science In Operations & Project Management

Activities and Societies: Member, Delta Mu Delta Honor Society• GPA: 3.97/4.0 • Academic Recognition: Graduate, Summa Cum Laude honors •.

Diploma, Network And System Administration

Education record