Michael Crofts Email & Phone Number

Wangaratta, Victoria, Australia

• Create develop and maintain healthy, robust and engaging relationships• with both external and internal stakeholders.• Engage in various community and health committees to discuss with and• assist industries to attract and maintain a healthy well trained workforce.• Develop Marketing strategies/ projects to increase class's each year.• Develop material and program sales packages for new and existing• programs• Develop more efficient processes to enroll students into learning.• Develop more efficient information process for senior leadership to• monitor student enrolment status.• Lead project committee member for reviewing, selecting and instituting a• new Customer Relationship Management system for the business.• Committee member for updating, creating and reviewing business• policies and procedures.• Liaise with trainers and students for work placements for various• courses.• Develop, provide and implement customer service training for• administration staff.

Benalla

• Financial, People and Inventory Management of local store to maximise sales• Re-development and merchandising of resort retail space.• Develop and implement promotions to drive sales.• Please see Dan Murphy's section for detailed Retail Store Management experience

Traralgon, Victoria, Australia

Working in conjunction with my Wife Michelle we were responsible for Managing the day to day operations of the parks accommodation, long term senior residents and an adventure fun park.Manage the parks operations including• Guest/Resident Engagement• Guest/Resident issue resolutions• Financial Management. • Booking Chart Optimisation• HR management.• Team Coaching & Training• Safety Management• Grounds & Pools management and presentation.• Cabin maintenance & presentation.• Fun Park processes, safety management, presentation and guest engagement, • Planning, coordination and executing major park events, • Marketing and Promoting, • Entertainment and Catering • Local Community Networking to create interest and excitement.,

Endeavour Hills, Victoria, Australia

Operations• Facilitating New Store set up.• Hire, train and coach young dynamic teams. • P & L Analysis & Effective cost controlling.• Customer Post Code Analysis.Human Resources• Policies / Procedures • Payroll • Significant experience in succession planning.• Experienced in formal conversations / counselling.• Experienced in termination of employment.• Experience in team rostering and labour cost control.• February 2013 officially appointed as a Management Fast Track Coach.Health and Safety• Incident Investigation • Hazard Reporting & Assessments.• Safety Team Meetings• SH&E (OH&S)Policy Interpretation• Qualified & Experienced in return to work planning.• Fully experienced in Medical Liaising.• Experienced in Fraud Investigation / Action.

Alphington

Primary role was to assist the National Business Improvement Manager and National Central Operations Manager in facilitating requests, liaising, providing reports and seeking stake holders engagement for all aspects of the Dan Murphy's business including; National Operations, State Operations, Merchandising, Marketing, Finance, National HR, BWS Central Operations, Endeavour Drinks Groups (EDG), National Safety Leadership team, National Asset Protection leadership, Logistics, Regional Support Specialists and the Woolworths Business Review teams.

Dandenong

• Primarily responsible for the merchandising and operations of the trading floor across 5 departments, Garden, Décor, Showroom, Hardware & Trade.• This role encompassed much of my previous experience on a larger scale - 14,000 sqm trading floor, 45k SKUs and management of 7 Department Managers and 108 Staff.• Trained entire team on customer service principles (Classroom setting)

Operations• Facilitating New Store set up.• Hire, train and coach young dynamic teams. • P & L Analysis & Effective cost controlling.• Customer Post Code Analysis.Human Resources• Policies / Procedures • Payroll • Significant experience in succession planning.• Experienced in formal conversations / counselling.• Experienced in termination of employment.• Experience in team rostering and labour cost control.• February 2013 officially appointed as a Management Fast Track Coach.Health and Safety• Incident Investigation • Hazard Reporting & Assessments.• Safety Team Meetings• SH&E (OH&S)Policy Interpretation• Qualified & Experienced in return to work planning.• Fully experienced in Medical Liaising.• Experienced in Fraud Investigation / Action.Project Manager Store Relocation January 2006 Dan Murphy's – Frankston, VIC• In 2006 I prepared and executed a project to relocate the store’s inventory to a new location.• This required 30 days of extensive pre event preparations.• I then lead a team of 30+ managers in relocating the entire store in one single overnight shift.• This was a great success with the original premise closing at 4pm Sunday night and the new premise opening 9am Monday morning.

Melbourne, Australia

Melbourne, Australia

Retail Management, Diploma

Management, Diploma

Vce