Michael Crone Email & Phone Number

Mclean, Va, Us

Fulfilled Product Manager role and successfully migrated enterprise Customer Relationship Management database from vendor managed platform to Hilton cloud environment (AWS). Served as Master Data Management subject matter expert for Marketing and Customer domains as part of the Data Strategy and Governance team.Owned the full process of evaluating, selecting and implementing Hilton’s enterprise customer ID resolution system in the AWS cloud. Led Business Intelligence team (2 senior analysts) in web development, Tableau, SQL development, CRM initiatives, and other innovation projects as required. Managed demand, quality control and delivery of all requested analysis and reports through Hilton’s offshore analytics resources. Developed key cross functional relationships including IT, Analytics, Vendors and Contractors to ensure collaborative communication and overall success of Hilton’s Data and Analytics organization.

Mclean, Va, Us

Mclean, Va, Us

The CRM Data Management team is a key part of the Commercial Services Analytics Group, focusing on supporting and prioritizing CRM data projects, data management governance, and analytical support. I play a critical role providing expertise to improve the usability of the CRM data, including QC and data validation, creation of standards and procedures, and leadingprojects that support these business objectives. I work closely with the Hilton lT Team, Revenue Analytics, CRM Analytics and Optimization teams, external vendors and contractors, and most importantly with the Business Audience ensuring alignment across the many aspects of Commercial Services.

Washington, Dc, Us

As a Staff Non-Commissioned Officer in the USMC, I've held the positions of Company Gunnery Sergeant, Platoon Commander and Company First Sergeant.

Washington, Dc, Us

Oversaw a team of 6 individuals responsible for the accurate tracking of all assets sent to Combat Logistics Regiment 15 for repair or replacement. Generated time sensitive ad-hoc and custom reports for senior officers both within and outside of my chain of command. Developed team members through effective leadership and timely motivation.

Washington, Dc, Us

Directly supervised the primary motor transport maintenance facility for the western Al Anbar Province.Assigned specific maintenance tasks as required to 14 mechanics. Creatively used resources to effectively repair vehicles with limited parts. Reduced overall time in shop for most repairs from 11 to 4 days.

Responsible for daily operations of both the Direct Marketing and Data Integration teams at Buxton. Identify opportunities for increased performance and accuracy through specific task automations, improved quality control processes, and methodology refinements. Specific duties include work flow management, personnel training and development, marketing analysis and reporting, data warehousing, and ETL automation.

Working manager tasked with the daily activity of data analysts. Acquire, load, standardize, format and aggregate client data into standard Buxton data warehouse format. Utilize standardized data for retail site selection analysis projects, direct marketing projects and ad-hoc projects.

Integrated several Fortune 500 client’s data marts into our proprietary warehouse used for extensive modeling, reporting, and external system interfaces. Perform data imports, data transformation, and report queries in Oracle databases. Create new stored procedures, functions, views, and tables using SQL. Modify existing ones to meet requirements. Used coding methods and ETL tools to enhance program execution and functionality for data acquisition, data validation, and data integration. Optimized stored procedures and queries to improve response time and quality control.