Michael Tyler Cronrath Email & Phone Number

Cary North Carolina

• Supported A10 Network Customers utilizing variously ADC, CGNAT, and SSLi deployments• Performed minor Professional Services work to design and deploy ADC and CGNAT devices into existing networks• Utilized various Linux tool and network topologies to perform recreation of end-customer issues alongside developing workaround and permanent solutions to production impacting issues.• Work with escalation team alongside with software engineering to reproduce software defects, along with QA software patches• Worked with customers to resolve network and production outages while minimizing downtime

Raleigh-Durham, North Carolina Area

• Provided tier one support for the UNC Healthcare Network throughout the state of North Carolina• Assisted UNC with their ongoing projects to decrease call volume during hospital merges• Guided users through setup and configuration of software, printers, and multi-factor authentication• Aided in resolving hundreds of previously unknown tickets in a timely manner

Reading, Pa

• Provide remote tier one support for employees in the Northeast region• Communicate with end users to diagnose and troubleshoot issues• Document incoming issues using an internal ticking system and send tickets to appropriate teams for further assistance• Analyze network performance at remote locations and report connectivity issues to network operation team• Assist in maintaining computer systems to be compliant with security policies• Assist in end user technology requests and fulfillment