Michaël Cros Email & Phone Number

Chiasso, Ticino, Switzerland

The constant and exponential growth of e-commerce and the increasingly rapid delivery times demanded by manufacturing companies have caused the express delivery market to explode, with annual growth rates of over 10%.At the same time, the control of the entire process, from the stipulation of the contract with the carrier to the execution of the shipment.

Lugano, Ticino, Switzerland

Within the Customer Service Department of the Integrated Logistics Business Unit, provide exceptional service to Retail stores and internal customers worldwide. Achieve the highest level of customer satisfaction through relationship management in cooperation with various departments and distribution channels.Utilize the organization's internal systems to.

Ticino, Switzerland

As a representative of DHL Express, my goal is to promote the use of e-commerce solutions among our customers by analyzing our customers' IT processes and capabilities, then setting up and managing the appropriate solutions. In close collaboration with our customers' IT departments as well as our sales, operations and our own IT department. The primary.

Lugano, Ticino, Switzerland

Customer Care Administration:- In charge of Key accounts as Ebay, ManoMano, Fnac, Rue du Commerce for France and Benelux market places.- Provide competent answers to customer’s email inquiries about orders, products and brands for French, Italian and English market by mail, tel and Soho.- Manage orders in the back office and maintain contact with logistic.

Switzerland

Affiliation Manager, France and Benelux- Responsible for developing ParkinGO's affiliate programmes and coordinating activities with the European Country Manager.- Reporting and analysis of overall affiliate performance to drive growth in each country's respective programmesResponsible for developing ParkinGO external marketing channels: Affiliation.

Stabio

Maintains optimal inventory in VANS stores for ACC men, women and kids.Support the transition from As400 to SAP system implementation in collaboration with other department and brands involved.Analyze sales results by store and use information to: adjust levels or change assortment, execute transfers, monitoring out of stocks and fill size gapsEstablish.

Stabio, Canton Du Tessin, Suisse

*To manage own group of Key Accounts ( Core, SUPREME, Wholesale France and Dom-Tom) and to ensure full support for the achievement of Sales targets and the objectives for the customer group, as defined by the Sales Manager.*To work within a team environment offering assistance to others when required, especially during SOX controls, supporting to other.

Lugano

Participate to Vans E-commerce launch, being part of the digital customer service department creation.Resolve customer queries effectively, efficiently and quicklyAmplify the voice of the customer by escalating customer feedback and ideas for improvementWow our customers with amazing brand knowledge and champion the brand at all timesExpertly manoeuvre.

Lugano, Ticino, Switzerland

Pau

Anglet

Anglet

Luz Saint Sauveur

Thredbo

Région De Paris, Région d'Aquitaine, France

Promoter/Merchandiser secteur Sud Ouest

Licence Pro Commerce, International Business

Première année License Co

Store Manager / Assistant De Direction, Store And Sales Management

Enseignant Marché du Sport , spécialisation saisoniers hiver, formation des skiman.

Bts Action Co "Muc", Management Des Unités Commerciales

BTS Action Co Alternance