Michael Crowder Email & Phone Number

Liverpool, United Kingdom

Developed and led a team of 12 to deliver key projects across Liverpool FC. In 2015 I rapidly expanded the team to meet the needs of the business and become the trusted delivery house for technology, business and process change across a wide range of LFC Departments.Highlighted personal achievements:Leadership - Creation and management of a team of dedicated and highly skilled Project Managers, keeping everyone busy and engaged in an evolving landscape - Mentoring the team helping everyone progress themselves as well as their projects - Working with Senior Leadership Team to establish a Change Board to authorise and prioritise workDelivery Management - Build and management of tracking, reporting and analysis of Project and Programme Delivery across all workstreams (100+ projects a year) - Programme Management of workstreams. Escalation point for Project Managers, tracking of cross project dependencies, prioritisation of resourcesSuccessful delivery - My team and I played a vital role in the delivery of: - New Main Stand (Access Control, WiFi, Digital Signage, EPOS, Ticketing) - Technology within the new Anfield Retail Store - Numerous Digital projects (Agile & Waterfall) across club websites built or transformed to meet the needs of a changing business - Development of Ticketing, Hospitality, e-Commerce and EPOS systems both offline and onlineCommunication – Excellent communication skills with the team, peers and senior stakeholders. Especially adept in the articulation of complex ideas and conceptsDigital Expertise - across the entire LFC system estateBusiness Analysis – providing the service and promoting the discipline across LFC

Liverpool

Created and led a Development team of 13 (Project Managers, Testers and Developers) to become the ‘internal technology agency’ for Liverpool FC. Primarily focused on digital, I led the setup of processes and systems for all aspects of the project lifecycle before creating a business as usual environment. Highlighted personal achievements:Leadership - Transformation of Internal Delivery team - Set up of a framework of requirements gathering, assessment and work prioritization - Recruitment, management and resource allocation for a team of 13, keeping them focused on the next challenge and adapting to ongoing change - Challenging existing processes and influencing business owners to promote change - Time and business pressured decision making to cope with slippage or changing requirementsProduct Management - Ownership and prioritisation of the Change Roadmap for multiple digital properties - Decision making and driving of the agenda - Account Management relationships with Department Heads to keep everyone happy despite limited resourceDelivery Management - Programme Management of workstreams across the Liverpool FC business - Management of weekly code deployments for BAU and projectsHighlighted Projects - Primarily digital delivery using the in house team and 3rd party experts. Projects included: - Management of website hosting move to AWS - Rebuild of Ticketing environment to ensure resiliency and redundancy - Migration of all club websites to new domains, ad serving and analytics platforms - Numerous retail, registration or content websites, including local language sites - PCI Compliance - Worked with Sports Science staff to create automated spreadsheets to transform complex player training and match data into analytical reports for presentation to football management

Liverpool, United Kingdom

Prior to the merger with Liverpool FC I ran the Operations team for the clubs digital subsidiary, Liverpoolfc.tv. The Operations team were responsible for product management, operational and technical management of the club’s websites and customer support.Highlighted personal achievements: - Project Management of the implementation of the club website - Ongoing management of the Online Store including a successful front end overhall - Set up and management of Budget and KPI reporting - Analysis of operational processes and the setup of systems improvements

Liverpool, United Kingdom

Prior to my position as Operations Manager I worked in the following roles at Liverpoolfc.tv gaining a lot of experience and having a lot of fun in the process.Operational Coordinator 2007 – 2008• Project Management• User Acceptance Testing• Running and bug fixing of operational processesHelp Desk and Project Coordinator 2003 – 2007• IT Help Desk Support• 2nd Line Customer support• Project SupportCustomer Services Agent 2001 – 2003• First line Customer support• Set up of query management system• Set up of FAQ and contact forms

Bedford

While completing my MA I managed the local Victoria Wine/Threshers Branch where I had worked previously as I shop assistant and then Deputy Manager. I enjoyed the role immensely and gained my first experience of staff, cash and stock management.

Ma, History Of War

Ba (Hons), English And History