• Consolidated, Managed, and Integrated Marketing Plans• Market awarded multiple Top Sales Driver Awards for Rochester Market• Cross-Trained as Trainer, Workforce Management, Member Resolution Service• Assisted team fellow marketing teams in development and documentation of issues• Developed methods for additional opportunities to net new accounts • Increased revenue in existing accounts by offering additional and new product lines• Consistently exceeded 100% of sales forecast• Identified, tracked and identified market and associate trends to exceed set metric goals• Directed assistance to service providers based on member needs and process compliance• Researched and provided metric trends (Cycle Time, CSAT feedback, contractor claims expense, no coverage issues, sit and close rates, and unsuccesful results)• Comunicated feedback to vendor service management on process improvement for a better member experience, reduce cycle time, and maximum success rates.• Demonstrated exemplary member service to ensure WOW member experience• Identified and communicated conflicts in relation to call capacity and coverage area, including advising of rejected work by Authorized Service Provider• Utilized unused process by markets to resolve compliance issues and ensure service fulfillment• Trained new Market Coordinators & Appointment Specialists to assist in meeting expected goals. • Developed market and associate coaching performance coaching plan of action to address issues. • Proactively partnered with DGM and DSM to document market and associate performance issues.• Performed other duties as assigned

Customer Engagement & Relationship Representative

-- Oversee all phases of sales cycle; prospecting, fact finding, negotiation and close.-- Developed opportunities in net new accounts and current accounts.-- Conduct Value Proposition and Proposal Presentations-- Developed 30/60/90 day forecast.-- Increased revenue in existing accounts by finding additional opportunities for our solutions and product line.-- Consistently exceeded 100% of sales forecast

Customer Service, Daily Reporting, Escalated Calls, Governor Call-Backs and Emails, Email Team, 09ARN [New Hire Reporting Special Project], Training, Claims Entry, Team Leadership, Adjudication Fact-Finding for Adjudication. FEMA Disaster Unemployment Assistance Trainer. JB51 Entry & Fraud Investigation.