Michael Cummings,Mba Email & Phone Number

Ann Arbor, MI, US

• As Sales and Service Manager, my core responsibility is to spearhead the process of developing territory of 6+ counties in the greater Tampa Bay Area to target Orthopedic Surgeons with a keen focus on Workers.
• Oversaw the process of Setting up lunches and presenting products for the Physician and teams.
• Deployed in office Pharmacy Programs in Physicians' offices for Region to produce a positive tangible impact.
• Cultivated strong professional relationships with Orthopedic Surgeons within the territory and with sales office staff.
• Demonstrated and picked up Cold Compression Therapy Units for post-surgical patients, utilizing developed kit and glove service model.

Santa Paula, CA, US

• At Florida Central Credit Union, I served as Regional Operations Director to oversee 12 Branch locations and operations departments to streamline processes. ☛ In this role, I implemented and standardized branch.
• Implemented training of on-line/virtual solutions for employees, promoting self-service tools for members, including mobile app, online user set up, and e-statements to support shifting to become green organizations.
• Formulated standardized procedures manual for the branches and managed the standardization of branch locations within the organization
• Launched standardized sales and coaching training for the Branch employees and sales leader to enhance loan revenue

Tampa, FL, US

• At GTE Financial, I served as Community Financial Center Manager to direct multiple Community Financial Centers and executed robust strategies to develop meaningful rapport with members of the local Community Financial.
• Trained team to cross-sell and develop the business to close $10M+ in consumer loans.
• Implemented Lobby Management Strategy and reduced Member escalations by 75%.
• Fostered relationships and participated in community events to bring 1400+ new memberships in 2015.
• Identified and recommended products to serve while meeting the client's needs and financial objectives, ensuring staff provides quality member service.
• Achieved and exceeded sales and revenue growth goals as determined by the Credit Union's strategic plan each month for 2012, 2013, 2014, and 2015.

Tampa, Florida, US

Promoted to role of increased responsibility and authority. Charged with ensuring seamless performance of branch sales and service operations. Consistently coached Credit Union staff on effective sales techniques and member relationship management strategies, modeling appropriate sales behaviors.

Master Of Business Administration (Mba), Business

Bachelor Of Science (Bs), Political Science And Government