Michael Cundiff Email & Phone Number

Hanover, Pa, Us

Hanover, Pa, Us

Hanover, Pa (Virtual)

Managed a Situation Response and Business Continuity portfolio of 140+ plans across 40+ locations. Worked with business leaders to create comprehensive Business Impact Analyses, Business Continuity, and Situation Response Plans. Designed and conducted program training for new plan leaders. Coordinated incident response efforts with business leadership. Designed annual Situation Response and Business Continuity exercises. Managed all data reporting functions. Maintained key program documents.Salient Accomplishments:• Reduced number of colleagues not represented in a Business Continuity Plan through plan creation and reorganization. • Designed 2024 Situation Response and Business Continuity exercises for North and South America. • Coordinated COVID-19 Incident response efforts across 140 offices and nearly 20,000 colleagues in U.S. and Canada.

Owings Mills, Md

Partnered with Premium Accounting Service Center and Aon Corporate leadership to ensure alignment with corporate guidelines and practices. Defined competency-based learning paths for team members (Computer Skills, Analytical and Creative Skills, Numerical and Statistical Knowledge, Business and Communication Skills, Attention to Details, and Data Integrity). Reviewed existing courses and synthesized content/information to create presentations. Sourced vendors and managed learning projects and programs. Created and administered knowledge assessments to measure retention. Adopted a standard format and easy-to-use catalogue system for training and standard operating procedure document types. Created informative and entertaining content for office video monitors.• Formed an ongoing training library project to source over 100 training documents and standard operating procedures into an online SharePoint repository for 100+ colleagues and 3rd party partners to reference.• Created monthly “Lunch and Learn” training classes and wellness webinars for colleagues to increase employee engagement scores from 65% to 82% within 2 years.

Owings Mills, Md

Analyzed service center needs and implemented special projects to improve individual and center-wide performance. Trained associates and third party vendor in new processes. Drafted comprehensive approval guidelines document to be shared with the in-house and third party approvers to speed up approval process which allowed the team to meet their daily transactional cutoffs. • Reduced errors by 5% within implementation of approval guidelines checklist.• Increased productivity with user-friendly system upgrades to the service request delivery system.

Owings Mills, Md

Managed productivity for 11 Customer Service Unit associates responsible for accounting inquiries and discrepancies. Completed annual written evaluations and monthly one-on-one sessions for Customer Service Unit associates. Mentored associates in critical thinking, career development, and goal setting.• Re-structured office assignments to increase resource accessibility and reduce turnaround time for service requests. • Reduced the average completion time from 7+ days to less than 4 days.

Owings Mills, Md

Managed productivity for group facilitating revenue sharing with both Aon Global and non-Aon domestic Third Parties/Co-Brokers. Drafted documentation for ongoing use of Third Party/Co-Brokers to maintain compliance with Aon corporate guidelines.• Prioritized a high dollar unapplied cash on-account that was over $3M across 100 items and consolidated severely aged items to reduce the cash on-account to under $100K.

Owings Mills, Md

Coordinated carrier discrepancy resolution with Aon retail offices/regional billing department. Researched inquiries from insurance carriers and Aon retail offices, then effectively communicated research findings.• Averaged reconciling between 75-80 advanced billing discrepancies each day from inherited accounts.

Bachelor Of Arts, Sports Studies/Communication

Associate Of Arts, Communication

Activities and Societies: Student Newspaper