Michael Cuozzo Email & Phone Number

• Supporting Enterprise (high employee count) customers that have completed the implementation phase and moved on to on-going support and account management
• Build strong and positive relationships with clients at various levels
• Build and document knowledge about the clients business and technical setup
• Project manage and document all technical projects carried out with clients
• Log any bugs or feature requests in the engineering ticket system
• Build strong relationships with Client Services team members

Lowell, MA, US

• Supporting Enterprise (high employee count) customers that have completed the implementation phase and moved on to on-going support and account management
• Build strong and positive relationships with clients at various levels
• Build and document knowledge about the clients business and technical setup
• Project manage and document all technical projects carried out with clients
• Log any bugs or feature requests in the engineering ticket system
• Build strong relationships with Client Services team members

• Internal training and guidance for a multi international support team.
• Addressing escalated issues that require more in depth troubleshooting analysis and testing.

• Use of knowledge and experience to resolve difficult problems submitted by end-users while making use of debugging skills and problem solving abilities.
• Ability to research problems independently and identify root cause of issues using problem determination skills.
• Give Timely, accurate, and complete responses to inquiries.
• Consistently and effectively communicating with management to make sure issues are escalated and resolved.
• Ability to work both independently and as a part of a team.

US

• Demonstrated well-honed analytical skills in troubleshooting and swiftly resolving technical issues with all versions of Windows (95/98/2000/NT/XP).
• Extensively performed initial set-up procedures and provided ongoing maintenance to ensure end user satisfaction.

New York, NY, US

• Apply dynamic customer service expertise to install time and attendance software at customer site,
• serving as primary point-of-contact throughout complete process.
• Customize software solution to customer specifications requiring precise configuration of payroll interfaces.
• Train customers in software use and provide efficient ongoing technical support.

Rochester, NY, US

• Exhibited outstanding technical acumen in installing client software on network systems and stand-alone PCs, inputting employee data into payroll application, and supporting clients in use of time and attendance.
• Prepared data integrity reports and accurately reviewed and balanced year-to-date totals.
• Effectively coordinated and provided in-house and onsite client software training.

US

Leveraged significant troubleshooting abilities to support end users with hardware and software issues; resourcefully diagnosed problems, identified and implemented solutions, and tested software to ensure flawless functioning.

Roseland, NJ, US

• Spearheaded software installation projects for clients by installing, configuring, and maintaining time and data collection programs and systems including electronic equipment and devices.
• Enhanced systematic management of employee time and benefits programs through innovative time and attendance software and hardware.
• Employed solid communication skills to facilitate end user/client training sessions.