Passionate and results oriented operations and customer experience leader with over 10 years of expertise in driving engagement, optimizing customer journeys, and building loyalty within subscription based environments. I have a proven track record of increasing member retention, activating subscriptions, and creating high growth environments through strategic engagement and data driven insights.Throughout my career, I have led teams, developed and implemented retention strategies, and maintained industry low attrition rates. My work at Valhallan Esports and Rumble exemplifies my commitment to fostering vibrant communities and ensuring exceptional customer experiences. With strong skills in data analysis, customer insights, and event management, I am dedicated to creating value and supporting organizational growth.I am passionate about gaming and Esports, technology, and building lasting customer relationships. Core Competencies:Customer Experience OptimizationSubscription Activation & RetentionData Driven Strategy & AnalysisTeam Leadership & DevelopmentEvent Management & Community Building