Michael Cusack Email & Phone Number

Franklin Lakes, New Jersey, Us

In my current role, I oversee the strategic direction and overall performance of the Medication Management division by collaborating with cross-functional teams to drive business growth and deliver innovative solutions to healthcare providers. I made several key contributions including:• Led the acquisition process for four companies (Parata, Medbank, Medkeeper, RRX) in the Medication Management industry, generating more than $300 million in new revenue and bringing in 800 new associates.• Maximized business opportunities and the company's overall profitability by driving product innovation, cultivating key partnerships, and ensuring regulatory compliance.• Proactively engaged with regulatory agencies, kept abreast of evolving regulations, and implemented processes and systems to ensure compliance at both the global and local levels• Determined market needs and trends to drive product development and launch new solutions while leading a team of professionals in sales, marketing, product development, and operations.• Led a $2B+ global medical device business specializing in connected medication management solutions. • Successfully managed all customer-facing functions, including sales, sales training, service, customer support, customer training, marketing, corporate accounts, clinical affairs, finance, and human resources, overseeing approximately 2500 associates in the organization. • Spearheaded critical initiatives, such as product development and innovation, strategic partnerships, and regulatory compliance.

Franklin Lakes, New Jersey, Us

Provided strategic leadership and direction in managing a $800M+ global medical device business, overseeing all aspects of operations from R&D to supply chain and manufacturing. I made several key contributions including:• Successfully managed the Infection Prevention product portfolio, including combination drug and device products.• Revamped stagnant strategy, pivoting towards device-focused solutions and leading the acquisition of PSI to enhance the company's existing product portfolio with surgical irrigation devices.• Transitioned the product line to Peripheral Intervention, opening up new market opportunities and driving revenue growth recognizing the growth potential.• Played a key role in rebuilding the infrastructure supporting the V Mueller branded surgical instruments to improve customer service and decrease product delivery times.• Set the strategic direction for the company, driving organic product development and exploring inorganic opportunities to expand the market presence. • Oversaw the drainage product line for pleural and peritoneal access, associated with late-stage cancer for palliative care.

Franklin Lakes, New Jersey, Us

Managed a $650M+ business with full P&L accountability as the General Manager while leading and supervising a team of 450 employees in the organization. Led all aspects of customer engagement, including sales, sales training, service, customer support, customer training, marketing, corporate accounts, clinical affairs, finance, and human resources. I made several key contributions including:• Achieved an operating profit that surpassed expectations and experienced a yearly growth rate of over 10% by implementing a strategic combination of product mix enhancement, expense reduction measures, and service improvement initiatives.• Successfully achieved a 4% increase in top-line revenue within the first year, resulting in the highest growth rate for the division in over eight years.• Attained a remarkable 9.5% growth in top-line revenue in 2018, marking the division's fastest growth rate to date.• Doubled the capital revenue generated from the fully automated platform, contributing significantly to the overall revenue growth; launched multiple molecular markers, expanding the product portfolio and driving additional revenue streams.• Restructured and executed the channel management strategy to establish a preferred relationship with McKesson Medical in the Non-Acute space resulting in doubling sales through McKesson in FY18.• Implemented a formalized sales manager training program and established metrics-based performance evaluation to drive results recognizing the importance of sales management. • Revamped the sales organization by converting a contracted sales team into a direct sales team, hiring and training a VP of Sales, four Sales Managers, and 36 Sales Reps within six months.

Nussloch, De

Oversaw all aspects of a $330M+ business unit with full profit and loss (P&L) responsibility while leading a 400-person organization, managing an impressive $65M+ operating budget. Managed all customer-facing tasks, such as sales, sales training, customer support, service, customer training, marketing, corporate accounts, clinical affairs, finance, and human resources.I made several key contributions including: • Achieved and surpassed Operating Profit Targets consecutively for the past three years, with a consistent improvement of 3% or more each year.• Expanded distribution network in Latin America (excluding Brazil) by recruiting and onboarding multiple distributors in all Central and South American countries.• Realized consistent growth rates of 7% in all markets served, surpassing the average market growth of 2-3% over the past three years in an efficient manner.• Led and executed the introduction of innovative pricing procedures (strategic and tactical) resulting in a targeted annual price growth of 2.0%.• Successfully integrated two new sales units into the commercial team through acquisitions, resulting in $50M+ in sales.• Led the successful acquisition process to convert a Brazilian distributor into a direct business, resulting in $10 million in sales establishing a direct sales organization, adding product lines and registrations, and developing a front-line service organization.• Spearheaded the implementation of a funnel management process and an improved sales accessioning process, resulting in a metrics-based sales performance system exceeding operating profit targets. • Implemented effective business strategies and established strong relationships with clients, resulting in increased market share and revenue growth.

Mettawa, Il, Us

Life Fitness Schiller Park, ILLife Fitness invents, manufactures, and delivers the world's most advanced fitness equipment to both commercial and home markets.Vice President, Global Customer Support July 2007- Feb 2012General Manager, Services Business UnitDirectly responsible for the services division of Life Fitness generating over $50M in revenue. In charge of direct service in the US and 9 other countries including managing installations, service calls, preventive maintenance, call center operation and parts planning and logistics. Profit and loss (P&L) responsibilities and manages distributor and dealer support in over 70 countries. Developed competitive spare pricing structure for after market sales dividing the business into commodity and non-commodity items and using market based pricing analysis. Managed 9 month project to implement a self-service web site for customers to purchase products online and request field service directly online. It is best in class and continues to achieve extremely high adoption rates among our key customers. Built EMEA service and sales structure to support 25% year over year growth. Transitioned to a business unit model from a cost center into a revenue generating service products business unit.  Moved Life Fitness from a fixed cost service base to variable cost model to support seasonal and cyclical demand changes.

Abbott Park, Illinois, Us

Abbott Laboratories, Diagnostics Division Abbott Park, IL Jun. 1996- Jul. 2007Abbott Diagnostics is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks, physician offices and clinics. Director of US Field Service Jul. 2006- Jul. 2007Directly manage service organization comprised of 300 personnel with an operational budget of $34M and a spare parts budget of $13M. Responsible for all US Field Service operations including installations, integrations, field repair and maintenance. Reduced cost by 10% while taking 12% more service calls and improving customer satisfaction metrics year over year

Bachelor Of Science, Finance, General

Master Of Business Administration (Mba), Business/Commerce, General